ER Client Intake Coordinator

Position

Client Intake Coordinator – Emergency Department (Swing Shift)

Location: Concord, CA

Schedule: Full-Time | Wednesday–Saturday | 4:00 PM – 2:30 AM

Compensation: $25 – $32/hour (based on experience) + $5.50/hr shift differential (6 PM – 6 AM)

SAGE Concord is a veterinary hospital providing emergency and specialty services. This role acts as the essential link between clients and the clinical team during urgent and emotionally challenging situations, requiring calm, compassion, and organization to triage cases, communicate empathetically, and streamline patient intake for optimal care delivery.

As a Client Intake Coordinator in our Emergency Department
, you will be the essential link between our clients and clinical team during urgent and emotionally challenging situations. This role requires a calm, compassionate, and organized individual who can effectively triage incoming cases, communicate with empathy, and help streamline patient intake for optimal care delivery.

• Serve as the first point of contact for emergency clients, gathering key patient information and relaying it to the clinical team
• Accurately and efficiently triage emergency cases based on presenting symptoms and urgency
• Obtain patient histories from clients and enter information into the medical record
• Take initial vital signs and assist with physical intake of patients when appropriate
• Coordinate with technicians and doctors to prioritize cases and communicate updates to clients
• Maintain accurate invoicing by entering service charges during the intake process
• Prepare exam rooms for incoming patients and maintain cleanliness
• Help manage client expectations with clarity, compassion, and professionalism during high-stress situations
• Support ER team flow and ensure timely handoffs between shifts

• High school diploma or equivalent required
• Minimum of 2 years of clinical veterinary experience (ER or specialty hospital experience strongly preferred)
• Strong communication, interpersonal, and customer service skills
• Proven ability to stay calm under pressure and multitask in a fast-paced environment
• Understanding of veterinary terminology and emergency care protocols
• Comfortable lifting 40+ lbs and standing for extended periods
• Bilingual skills a plus, but not required

• 4/10 schedule:
  Wednesday–Saturday
• Swing Shift: 4:00 PM – 2:00 AM
• Must be available for some holidays

• Pay range: $25 – $32/hour, based on experience
• Shift Differential:
  Additional $5.50/hour for hours worked between 6 PM – 6 AM
• Health, dental, vision, life, and disability insurance
• 401(k) retirement plan with employer match
• Paid time off and flexible spending accounts
• Employee Assistance Program (EAP)
• Uniforms provided
• Annual Veterinary Assistant allowance
• License application and renewal reimbursement (for RVTs)
• Opportunities for career growth, training, and mentorship

Ethos Veterinary Health is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis protected by law. All employment is decided based on qualifications, competence, merit, and business need.