Director of Financial Aid; Concord, CA

Overview

The Campus‑based Director of Financial Aid (DFA) reports to the Campus Director with dotted line reporting to the corporate FA department. The DFA at each campus is responsible for oversight and management to ensure that financial aid policies and procedures are in compliance with regulatory guidelines, regulations, and requirements. The policies and procedures used within the FA department must remain in compliance at all times through periodic review and internal file audits.

The DFA has oversight of FA Advisors and FA Assistants, ensuring support of the Admissions Department, providing estimates, and meeting the needs of students. The DFA maintains a highly professional image, manages KPIs, and trains in company‑provided policies and procedures.

The DFA will specifically ensure that the Campus‑based Financial Aid Advisors and FA Assistants properly determine students’ eligibility for financial aid, calculate tuition amounts/adjustments, package accurately, and keep resource reference information up to date.

• Manage and oversee the recruitment, training, and overall supervision for the Campus level Financial Aid team.
• Manage the oversight and direction of the financial aid processes and procedures for the Campus level Financial Aid staff.
• Conduct daily and weekly meetings with Campus level staff to ensure appropriate progress toward Financial Aid goals and quality of work.
• Actively participate in and meet benchmarks for the Campus Level Financial Aid Department.
• Participate in scheduled evaluations and goal-setting meetings with all Campus Level Financial Aid staff.
• Review and evaluate Financial Aid Staff for quality assurance and provide necessary coaching/training.
• Actively seek out and promote ongoing Financial Aid best practices.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.