Operations Support Specialist, Finance & Banking

Working for Pacific Service Credit Union

We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.

Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.

401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service.

Bonus program: All employees are rewarded for attaining our annual organizational goals.

Tuition Reimbursement program for employees eligible after six months of service.

Recognition program where employees can be nominated by management, their peers or by members.

Employee referral bonus.

Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.

Employees are eligible to receive a consumer loan rate discount

Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.

We believe it’s important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.

Our Talent Team and our partner – Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.

In-Person Interview: After a screening call with TQC, we’ll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).

If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!

At Pacific Service Credit Union, we are committed to strategic growth through trust, innovation, and operational excellence. By empowering our internal teams with the tools and support they need to succeed, we strengthen organizational efficiency, ensure compliance, and advance our mission of enhancing member financial well-being.

The Operations Support Specialist is responsible for performing essential back-office functions to ensure accurate account processing, regulatory compliance, and exceptional member service. The role completes daily tasks, including mail processing, deposits, loan payments, outgoing wire transfers, digital account openings, and complex account requests. The specialist collaborates with multiple departments to resolve issues, support reporting, and assist with system enhancements and testing.

The Operations Support Specialist maintains accurate records, researches account inquiries, prepares documentation, and contributes to process improvements while recommending enhancements as needed. The role delivers strong organizational, communication, and problem‑solving outcomes while upholding all regulatory requirements and the credit union’s core values.

This role requires an organized and dependable individual with strong communication skills and the ability to complete tasks accurately and on time. The position supports the team and organization by assisting with day‑to‑day activities, completing assigned projects, and contributing to efforts that advance organizational goals and uphold core values, while enhancing member/service outcomes.

• Maintain extensive knowledge of day‑to‑day departmental operations and overall credit union processes.
• Review, process, and recommend approval of remote outgoing wire transfer requests, and debits these transactions on behalf of the Operations Manager or Operations Assistant Manager as needed.
• Demonstrate advanced expertise in reviewing, processing, and auditing digital account opening applications and associated reports.
• Consistently meet or exceed goals for cross‑selling credit union products and services to…