IT Administrator II

Overview

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

The IT Administrator II is responsible for maintaining the security, stability, and overall health of internal systems and servers that support daily operations across all Astound locations. This position also delivers prompt, effective end-user support and resolves a wide range of IT-related issues.

• End User Support
  • Monitor and Resolve incoming Service Desk Support Issues
  • Provide training on supported platforms
• Desktop Support
  • Perform Move/Add/Changes as required
  • Hardware/Software upgrades
  • Company owned application support
  • Hardware repairs
• Citrix Administration
  • Troubleshooting issues within system as well as individual computers
• Documentation and standardization of existing infrastructure
  • IT Network Elements
  • Troubleshooting processes
• Tier 1 Escalation
  • Resolve ticket escalated from Tier 1 administrators
  • Gather information for Tier 3 - System Administrators before escalating to Engineering
• Administration of Active Directory, DHCP, DNS, Terminal Services
• Administration of Internal Security Systems
• Involvement in Automation and Deployment solutions
• Other duties as assigned or required

• 1-3 years of service desk or technical support experience.
• Previous experience with Windows Server.
• Self-motivated to identify issues and develop appropriate resolution.
• A desire to learn and the ability to stay knowledgeable in new and changing technology.
• Ability to effectively communicate both written and verbally.
• Ability to work independently with little or no supervision.
• Ability to lift up to and including 50lbs, climb ladders, and work in confined spaces.

• High school diploma or equivalent is required.
• College degree in Computer Science or related field is preferred.

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation:
  Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave:
  Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

Note: Benefits listed above are for regular full-time position

The base salary range for this position is $27.00/hr - $29.80/hr the base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

Take care of our customers

Take care of each other

Do what we say we are going to do

Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.

We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.