Sr Solutions Engineer, Consulting

Job Overview

This role supports business sales by leading the technical strategy and solution design for Unified Communications (UCaaS) and Contact Center (CCaaS) opportunities across all customer segments. It involves consulting on sales opportunities, developing tailored solutions, and providing technical support during sales engagements for platforms such as Dialpad and T‑Mobile Multiline. The role requires maintaining specialist knowledge of cloud‑based value‑added solutions and collaborating with cross‑functional teams for product and market insights.

Success is measured by technical win rates, deal acceleration, and the ability to contribute to customer satisfaction by positioning innovative, AI‑powered communication solutions. It enables informed sales strategies and enhances customer experiences through technical consultation and solution design.

• Engage in customer meetings to understand business needs and identify solution opportunities, driving sales support activities
• Consult with sales teams and customers to develop and recommend Unified Communications (UCaaS) and Contact Center (CCaaS) solutions that meet business requirements
• Maintain specialist knowledge and certifications in cloud communications, VoIP/SIP, and AI‑powered technologies to ensure up‑to‑date technical expertise
• Collaborate with cross‑functional teams including marketing, product, and engineering to provide feedback and support special projects
• Also responsible for other duties/projects as assigned by business management as needed

• Bachelor's Degree and 7 years of related work experience (Required)
• OR a combination of education and experience deemed equivalent (Required)
• 7‑10 years of experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment

• Technical Leadership (Required)
• Excellent oral and written communication, strong interpersonal skills (Required)
• Proficiency with business application software (Required)
• Strategic Leadership – ability to provide strategic direction in a leadership role (Required)
• Technical Presentations – ability to create and deliver technical presentations (Required)
• Expertise in at least three relevant solution areas such as UCaaS, CCaaS, VoIP/SIP, mobile integration, or AI communication platforms
• Experience in technical sales of platforms such as Dialpad, Microsoft Teams Phone, Zoom Phone, Web Ex, Ring Central, or similar

• Microsoft Collaboration Communications Systems Engineer Associate MS‑721 (Preferred)
• Certifications or training in VoIP and SIP technologies (e.g., Cisco CCNP Collaboration, or equivalent) (Preferred)
• Relevant cloud or telecommunications certification (e.g., CompTIA Network+, CompTIA Security+, or equivalent) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States
• U.S. citizenship required

Travel required:

Yes.

DOT regulated:
No. Safety sensitive:
No.

Total Target Cash Pay Range: $140,600 – $253,600 (inclusive of target incentives). Base Pay Range: $98,420 – $177,520. The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

To find the pay range for this role based on hiring location, .

At T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling  Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.