Senior Desktop Engineer

* OPEN & PROMOTIONAL JOB OPPORTUNITY
* Senior Desktop Engineer

The City of Concord is currently seeking to fill one Senior Desktop Engineer vacancy in the Information Technology Department.

The Information Development Department:

The mission of the Information Technology Department is to ensure Concord's technology portfolio provides the appropriate set of tools required for delivering high-quality services to internal departments, Concord residents, and other agencies in a consistent manner sustainable over the 10-year budget horizon.

What you will be doing:

* Leading and inspiring a team of Service Desk Technicians to deliver exceptional desktop support services across the organization.

* Developing and delivering technical trainings and documentation to empower technology users.

* Maintaining an up-to-date inventory of all IT assets and overseeing asset lifecycle replacement project.

* Participating and making recommendations for IT planning and improvement projects.

* Administering and maintaining Active Directory ensuring secure and efficient user authentication and access control.

* Monitoring and managing the IT ticketing system, ensuring timely resolution of user request and incidents.

* Diagnosing and resolving hardware and software issues to ensure minimal disruption to customers.

* Designing and implementing scripts to automate software deployment and streamline repetitive tasks.

We are looking for someone who:

* Is passionate about Information Technology

* Has experience leading and directing the work of others.

* Has excellent oral and written communication skills and can effectively coordinate with stakeholders and third party vendors

* Displays a strong desire to provide outstanding customer service, with excellent listening and communication skills

* Has the ability to stay abreast of technological changes and best practices, making recommendations for changes or improvements to systems

* Displays honesty, adherence to principles, and personal accountability

* Embraces, promotes, and is guided by the City's Mission, Vision and Values

What we offer:

The City of Concord offers the opportunity to take part in a collaborative and exciting work experience, where you can grow in your career while working alongside the community to make Concord a city of the highest quality. The City is an employer that invests in its employees' professional and personal development, values work-life balance, is dedicated to employee wellness and provides numerous benefit and retirement options, to include the following:

* Participation in CalPERS pension, tiered based on date of hire

* A variety of health care plans or a cash-in-lieu benefit of $200 if waiving coverage

* City-paid dental insurance; employee-paid vision insurance

* Vacation accruals starting at 10 days per year, 12 days sick leave per year, and 11 paid holidays per year

* Generous tuition reimbursement program

* 457 deferred compensation plan

* Flexible spending accounts (FSAs) for healthcare, dependent care and commuting costs

* Life and disability insurance

* A wellness program that offers annual health expos, health and nutrition education, as well as a variety of mental health resources

* Salary is negotiable within the advertised range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found yofconcord.org.

SELECTION PROCESS

1. Submit a completed City of Concord application and the required supplemental question responses online yofconcord.org. Only application materials submitted online during the filing period will be accepted.

2. All qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications for the position will be invited to a panel interview. If you are selected to participate in the panel interview and are unavailable, we regret that we will not be able to reschedule you.

3. Candidates that pass the panel interview will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 months.

Conviction History and Background Investigation:

If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer.

If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord.  

Appointments to this position are also subject to a polygraph and…