Senior Desktop Engineer

Senior Desktop Engineer

The City of Concord is currently seeking to fill one Senior Desktop Engineer vacancy in the Information Technology Department.

The mission of the Information Technology Department is to ensure Concord’s technology portfolio provides the appropriate set of tools required for delivering high-quality services to internal departments, Concord residents, and other agencies in a consistent manner sustainable over the 10‑year budget horizon.

• Leading and inspiring a team of Service Desk Technicians to deliver exceptional desktop support services across the organization.
• Developing and delivering technical trainings and documentation to empower technology users.
• Maintaining an up‑to‑date inventory of all IT assets and overseeing asset lifecycle replacement projects.
• Participating and making recommendations for IT planning and improvement projects.
• Administering and maintaining Active Directory ensuring secure and efficient user authentication and access control.
• Monitoring and managing the IT ticketing system, ensuring timely resolution of user requests and incidents.
• Diagnosing and resolving hardware and software issues to ensure minimal disruption to customers.
• Designing and implementing scripts to automate software deployment and streamline repetitive tasks.

• Is passionate about Information Technology.
• Has experience leading and directing the work of others.
• Has excellent oral and written communication skills and can effectively coordinate with stakeholders and third‑party vendors.
• Displays a strong desire to provide outstanding customer service, with excellent listening and communication skills.
• Has the ability to stay abreast of technological changes and best practices, making recommendations for changes or improvements to systems.
• Displays honesty, adherence to principles, and personal accountability.
• Embraces, promotes, and is guided by the City’s Mission, Vision and Values.

The City of Concord offers the opportunity to take part in a collaborative and exciting work experience, where you can grow in your career while working alongside the community to make Concord a city of the highest quality. The City is an employer that invests in its employees’ professional and personal development, values work‑life balance, is dedicated to employee wellness and provides numerous benefit and retirement options, to include the following:

• Participation in CalPERS pension, tiered based on date of hire.
• A variety of health care plans or a cash‑in‑lieu benefit of $200 if waiving coverage.
• City‑paid dental insurance; employee‑paid vision insurance.
• Vacation accruals starting at 10 days per year, 12 days sick leave per year, and 11 paid holidays per year.
• Generous tuition reimbursement program.
• 457 deferred compensation plan.
• Flexible spending accounts (FSAs) for healthcare, dependent care, and commuting costs.
• Life and disability insurance.
• A wellness program that offers annual health expos, health and nutrition education, as well as a variety of mental health resources.

* Salary is negotiable within the advertised range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found yofconcord.org.

Education: Possession of a Bachelor's Degree in Computer Science or related discipline.

Experience: Three years of increasingly responsible employment in systems and application programming; preferably including responsibility for leading the work of others.

A California Driver’s License and a satisfactory driving record are conditions of initial and continued employment.

Considerable knowledge of patterns and trends in computer technology with emphasis on structured design, analysis, relational databases, and programming techniques. Ability to lead and perform systems analysis and programming activities, to learn and effectively apply related equipment, policies, procedures, and practices. Strong communication skills, both oral and written, with the ability to establish and maintain cooperative and effective relationships with stakeholders.

The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at  or hrdept prior to the final filing date.