Senior Desktop Engineer

Senior Desktop Engineer

City of Concord’s Information Technology Department seeks a senior professional to lead desktop support and related IT functions, ensuring high‑quality services to internal departments, residents, and partner agencies.

• Lead and inspire a team of Service Desk Technicians to deliver exceptional desktop support services across the organization.
• Develop and deliver technical trainings and documentation to empower technology users.
• Maintain an up‑to‑date inventory of all IT assets and oversee asset lifecycle replacement projects.
• Participate in, and make recommendations for IT planning and improvement projects.
• Administer and maintain Active Directory, ensuring secure and efficient user authentication and access control.
• Monitor and manage the IT ticketing system, ensuring timely resolution of user requests and incidents.
• Diagnose and resolve hardware and software issues, minimizing disruption to customers.
• Design and implement scripts to automate software deployment and streamline repetitive tasks.
• Plan, organize, lead, and perform activities related to system analysis and programming operations.
• Apply city and departmental policies, procedures, rules, and regulations, analyze work requests, set priorities, advise on performance evaluations, recommend disciplinary actions, and identify solutions to employee complaints.
• Confuse with departments to determine system functions and desired results; resolve problems collaboratively.
• Analyze program problems and changes in requirements, identify alternatives and improvements, and recommend changes as needed.
• Develop standards and guidelines to ensure compliance for program documentation, security, design, coding, and testing.
• Act as project manager on complex system and programming assignments.
• Provide technical guidance and train departmental users on computer systems.
• Coordinate system and programming activities with other city work units and align with city goals.
• Administer the citywide relational Oracle database.
• Promote the city’s mission and values by delivering responsive, cost‑effective, and innovative government services.
• Perform other duties as assigned that support the department’s objectives.

• Strong passion for Information Technology and commitment to outstanding customer service.
• Three years of increasingly responsible employment in systems and application programming, preferably including leadership of others.
• Bachelor’s degree in Computer Science or a related discipline.
• Excellent oral and written communication skills, with ability to coordinate with stakeholders and third‑party vendors.
• Strong listening, communication, and customer‑service orientation.
• Honesty, adherence to principles, personal accountability, and integrity.
• Ability to stay abreast of technological changes and best practices, and to make informed recommendations for system improvements.
• Understanding of and commitment to the city’s mission, vision, and values.
• Possession of a valid California driver’s license and a satisfactory driving record.
• Experience in managing Active Directory, IT ticketing systems, asset inventory, and script automation.
• Knowledge of structured design, relational databases, programming techniques, and application development.

• Participation in CalPERS pension, tiered based on date of hire.
• Variety of health‑care plans or a $200 cash‑in‑lieu benefit if covering is waived.
• City‑paid dental insurance; employee‑paid vision insurance.
• Vacation accruals starting at 10 days per year, 12 days sick leave per year, and 11 paid holidays per year.
• Generous tuition reimbursement program.
• 457 deferred‑compensation plan.
• Flexible spending accounts for healthcare, dependent care, and commuting costs.
• Life and disability insurance.
• Wellness program offering annual health expos, nutrition education, and mental‑health resources.

The City of Concord is an Equal Employment Opportunity and Americans with Disabilities Act compliant employer, committed to providing equal employment opportunity to all employees and applicants.

Individuals requiring accommodations in the testing process should contact Human Resources prior to the final filing date.