Service Router

Position Summary

Ensure that service problems with alarms are addressed in a timely manner. Answering phone calls to schedule and route service tickets. Work with customers calling in need of repairs. Technicians or Service Managers may request follow up service tickets.

• Answer phones and route service.
• Assign service tickets to technicians.
• Arrange appointment times with customer and service technician.
• Follow up on parts with branch shops.
• Take payments over the phone.
• Create and schedule sales leads as required.
• Report issues to supervisors.
• Process documentation as required.
• Maintain database updates and resolutions.
• All other miscellaneous responsibilities and duties as assigned.

• No prior experience required.
• 1-2 years dispatch preferred.
• High school diploma or equivalent required.
• 1-2 years post‑high school education preferred.
• Basic data entry and retrieval skills required.
• Final applicant will need to have the ability to pass a pre‑employment screening process.

We offer comprehensive benefits, including medical, dental, vision, life insurance, and 401(k) with company match.

• Guaranteed 40‑Hour Workweek with Overtime Opportunities
• Paid Training and a Clearly Defined Career Path (Level System)
• Alarm System Purchase Plan and Employee Discounts
• Vacation, Sick Time, Holidays, Bay Alarm Days

Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest.

Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.