Technical Support Specialist
Listed on 2026-06-21
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Role Overview
The Technical Support Specialist provides Level 2 end user support for remote and hybrid workforce environments. Responsibilities include installing, configuring, troubleshooting, and supporting computer hardware, mobile devices, operating systems, Office 365 applications, printers, softphone technologies, and enterprise applications.
What You Will DoProvide Level 2 desktop support in troubleshooting common end-end-user hardware and software issues at desk side or remotely. Ensure that all tickets are logged, resolved/assigned for resolution, prioritized, and tracked, and communicated timely and appropriately.
Why It Might Be a FitThe ideal candidate will have strong troubleshooting, customer service, written communication, and problem-solving skills. Proficient in Windows environments, Zoom and Office 365 applications including Outlook, Word, and Excel.
Requirements- 2+ years of technical or desktop support experience in a Windows enterprise environment
- Experience supporting remote and hybrid users using enterprise remote management tools such as Ivanti Neurons and Intune
- Experience managing incidents, requests, and IT assets within Service Now
- Basic understanding of TCP/IP networking fundamentals including ping, trace route, and DNS
- At least one year of Active Directory experience
- Minimum two years supporting corporate end user hardware, Microsoft Office 365 applications, particularly Outlook
- High school diploma, GED, or equivalent
- Bonus/incentives for all regular employees
- 401(k) with 8% company contribution
- Medical, dental, and vision insurance for employees and dependents paid at 80%
- PTO and paid sabbaticals
- Tuition reimbursement
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).