Regional Director, Healthcare EVS – Lebanon, NH
Listed on 2026-09-09
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Management
Client Relationship Management, Operations Management, Area Manager
Join a prestigious healthcare system in beautiful Lebanon, New Hampshire, and lead Environmental Services (EVS) operations that directly impact patient experience, safety, and quality outcomes. We are seeking an experienced Regional Director to provide strategic leadership across healthcare Environmental Services operations, driving operational excellence, team development, and exceptional service delivery within a high‑performing healthcare environment.
Why Join Us?- Opportunity to lead within a nationally recognized healthcare system
- Executive leadership role with significant operational impact
- Enjoy the quality of life, outdoor recreation, and vibrant community that New Hampshire offers
The Resident Regional Director (RRD) is responsible for the operations of multiple offices or locations within a client contract. The RRD provides leadership, motivation, accountability, and development of all MCS associates and ensures the client account is meeting quality standards as well as financial objectives. The RRD is responsible for identifying sales opportunities through expansion of client and referral business. The RRD ensures client accounts are meeting contractual obligations, company policies and procedures are followed, and inspires a positive work culture.
Values- INTEGRITY – We never compromise on our word. We act with transparency – we are a trusted partner.
- PRIDE – We are proud of our people, and they are proud to work for Master Corp.
- QUALITY – We do things the right way and strive to continuously improve.
- DEPENDABILITY – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us.
- RESPECT – We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.
- Communicates Effectively – Develops and delivers multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
- Develops Talent – Develops people to meet both their career goals and the organization’s goals.
- Financial Acumen – Interprets and applies understanding of key financial indicators to make better business decisions.
- Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals.
- Organizational Savvy – Maneuvers comfortably through complex policy, process, and people‑related organization dynamics.
- Customer Focus – Builds strong customer relationships and delivers customer‑centric solutions.
- Drives Results – Consistently achieves results, even under tough circumstances.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lead the client relationship within the approved budget, while providing the client with the maximum value.
- Identify potential expansion of business, generate proposals and close new business to achieve the financial and sales goals for the assigned area per client terms.
- Collaborate with MCS Business Development to review all RFPs, pricing and service agreements.
- Maintain database (Salesforce) for prospects and new business.
- Attend networking events and participate in trade associations.
- Develop and maintain client relationships to ensure client satisfaction and retention.
- Ensure daily notes from field are reviewed with operations teams.
- Respond promptly and accurately to customers’ emails throughout the day.
- Oversight of payroll to ensure timely and accurate submission.
- Conduct weekly operations meetings and monthly training sessions.
- Partner with Operations team to correct service deficiencies; and, if needed, walk sites with Operations team during and after business hours.
- Develop and implement sustainable action plans as required.
- Perform monthly P&L review with the operations teams.
- Manage and ensure effective communication between facility locations, Office Management, and all corporate departments.
- Develop and implement onboarding schedule for all new hires and account transition.
- Manage performance of operations teams, including evaluating, coaching, developing and disciplining members as needed.
- Effectively use and understand Master Corp’s scheduling…
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