LensCrafters - Team Lead

General Function

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service, ensuring customers & patients are always delighted, and assisting in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

• Ensure the Lens Crafters team provides unsurpassed Customer Service
• Assist customers with selections, provide recommendations, and assist sales associates
• Serve as a responsible alternate store key holder

• Custom fits glasses & precisely place prescription in lenses
• Work with associates to strengthen their knowledge, skill, and certification for foundational product & store processes related to lens and lab technology
• Ensure finished eyewear meets optical standards & customer requirements
• Create a safe working environment for all, demonstrate safe work practices
• Be responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong interpersonal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• Lens Crafters Final Eyewear Inspector Certification
• Optical machinery/instruments experience
• Accu Fit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

21.00 - 35.73

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.