Store Manager; Concord

Store Manager

We are seeking a dynamic, results‑driven Store Manager to lead our team and drive the overall success of our store. The ideal candidate is passionate about fashion, possesses strong leadership skills, and has a proven ability to achieve sales goals while creating an exceptional customer experience.

• Lead the store to consistently achieve and exceed daily, weekly, monthly, and annual sales budgets and key performance indicators (KPIs).
• Analyze sales results and implement strategies to maximize revenue, profitability, and customer retention.
• Lead the sales floor by example, demonstrating exceptional selling skills, styling expertise, and customer service.
• Coach and develop the team on effective sales techniques, including:
  • Clienteling and relationship building
  • Upselling and cross‑selling
  • Styling and outfit building
  • Closing sales confidently and professionally
• Monitor sales performance throughout the day and adjust priorities to ensure goals are met.
• Foster a culture of accountability, achievement, and continuous improvement.

• Recruit, train, coach, and develop a high‑performing team.
• Lead, motivate, and inspire employees to achieve individual and store goals.
• Conduct regular performance reviews and provide ongoing coaching and feedback.
• Schedule staff effectively to maximize productivity and customer service while managing payroll budgets.
• Promote a positive, inclusive, and productive work environment where employees feel valued and motivated.
• Address employee concerns professionally and maintain high standards of professionalism, teamwork, and accountability.

• Ensure every customer receives exceptional service and a memorable shopping experience.
• Build strong customer relationships and encourage a culture of personalized service.
• Lead by example in styling customers and demonstrating product knowledge.
• Oversee clienteling initiatives, including customer outreach, thank‑you cards, and maintaining client books.
• Ensure the store environment is welcoming, organized, and aligned with the brand image.

• Oversee all daily store operations, including opening and closing procedures.
• Maintain high standards of visual merchandising, cleanliness, and organization.
• Manage inventory, stock replenishment, and loss prevention initiatives.
• Ensure company policies, procedures, and operational standards are consistently followed.
• Monitor store expenses and identify opportunities to improve efficiency and profitability.
• Partner with senior leadership to execute company initiatives and achieve business objectives.

• Previous experience as a Store Manager or Assistant Store Manager, preferably in fashion or specialty retail.
• Proven track record of achieving and exceeding sales budgets and driving business growth.
• Strong leadership skills with the ability to inspire, coach, and develop a high‑performing team.
• Excellent understanding of retail sales techniques, clienteling, upselling, and styling.
• Strong business acumen with the ability to analyze sales data and make strategic decisions.
• Exceptional customer service and interpersonal skills.
• Excellent written and verbal communication skills.
• Strong organizational and time‑management abilities.
• Passion for fashion with a strong sense of personal style.
• Ability to thrive in a fast‑paced, dynamic retail environment.

We are looking for a leader who is passionate about fashion, motivated by results, and dedicated to building a strong team culture. If you thrive on developing people, achieving goals, and creating an outstanding customer experience, we'd love to hear from you.

Position:
Store Manager

Job Type: Full‑time, Permanent

Pay: $20.00‑$24.00 per hour

Work Location:

In person

• Flexible schedule
• In office parking
• Employee store discount
• Performance‑based incentives and bonus opportunities
• Opportunities for growth and advancement