Sr. Account Executive, Collaboration Product Sales

Position Summary

The Collaboration Solution Sales Specialist is responsible for driving sales and revenue growth by engaging clients and internal account teams to position and close cloud-based Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions. This role focuses on developing new business relationships and expanding existing accounts by delivering AI-powered, secure, and scalable collaboration and customer experience (CX) platforms across multiple market segments.

The specialist aligns modern communication ecosystems — including voice, video, messaging, omnichannel engagement, workforce engagement management (WEM), analytics, and automation — to measurable business outcomes that support digital transformation and productivity initiatives.

Working closely with the Core Sales team, the Product Specialist participates in all phases of the consultative sales lifecycle. This includes opportunity identification, account strategy development, pipeline management, forecasting, solution positioning, and closing complex cloud and subscription-based agreements.

The role requires a results-driven, outcome-based selling approach and the ability to articulate business value, ROI, and technical capabilities to executive, technical, and operational stakeholders. The specialist leverages CRM platforms, sales enablement tools, and data-driven insights to manage pipeline health and accelerate deal velocity.

The Collaboration Solution Sales Specialist demonstrates expertise in cloud-native communication architectures and AI-enabled customer engagement solutions. This includes articulating advanced capabilities such as conversational AI, virtual agents, agent assist, sentiment analysis, workflow automation and API integrations.

The specialist translates complex technical models into clear business value for both customers and internal stakeholders. Success in this role is measured by the ability to elevate account team knowledge, strengthen competitive differentiation, increase solution adoption, and drive sustained revenue growth in UCaaS and CCaaS portfolios.

This quota-driven position partners cross-functionally with Product Management, Engineering, Marketing, Channel/Alliance Partners, Finance, Legal, and Customer Success to support solution design, proposal development, contracting, and customer onboarding.

The work performed directly impacts organizational growth by delivering integrated collaboration and CX solutions that address customer business challenges, enhance employee productivity, improve customer engagement outcomes, and expand T‑Mobile’s market share in cloud communications and contact center services.

• Serve as a subject matter expert for UCaaS, CCaaS, and AI-powered CX solutions with customers and sales teams.

• Drive revenue growth through consultative, outcome-based selling aligned to customer business objectives.

• Identify new logo and expansion opportunities across enterprise and mid-market segments.

• Manage sales pipeline, forecasting, and reporting using CRM and automation tools to ensure accuracy and visibility.

• Lead solution positioning, contract negotiations, and subscription-based agreement structuring aligned to business goals.

• Collaborate cross-functionally to support solution deployment, customer onboarding, and lifecycle expansion.

• Maintain expertise in emerging collaboration technologies, AI advancements, and competitive market trends.

• Perform additional duties or strategic initiatives as assigned by leadership.

• High School Diploma/GED (Required)
• 4-7 years 4 years of Business to Business (B2B) sales experience with high tech sales. (Preferred)
• 4-7 years 4 years selling complex product solutions as lead salesperson or customer facing Solutions Engineer, specifically focused on new logos or pure prospects. (Preferred)
• 4-7 years 4 years of experience in complex solutions/applications. (Preferred)
• 4-7 years Combination of 5 years sales and customer facing technical solutions experience. (Preferred)