Wireless Retail Sales Associate CONCORD | Ygnacio Valley Rd Avg. Spanish speaking

Job Details

Location:

Concord, CA 94521 | Position Type:
Full-Time/Part-Time | Salary Range: $19.18 - $30.00 per hour | Job Shift: Any | Job Category:
Sales

We are a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since 1993, we have been providing superior service and quality wireless products featuring the latest technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand.

• Learn and build proficiency in customer service while concurrently providing a best-in-class customer experience and building loyalty.
• Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explore individual needs and provide hands-on demonstrations of the latest technology in store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep customers connected to the people and lifestyle they love.
• Guide customers through their purchasing experience with thoughtful questions, informative answers and sharing expertise.

Approach service and sales needs with patience, honesty, and empathy.

• Demonstrate how our ever-expanding coverage stacks up in customers’ neighborhoods, providing a lightning fast LTE network.
• Explain why plans and services will let customers live unlimited, feel the love, stay connected and go further.
• Redefine how wireless is done, from device and account inspection, review and troubleshooting.

Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.

• Build relationships with and partner with employees across channels, including business and customer service.
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Identify and handoff small business leads.
• Develop strong peer relationships with accountability for the company’s success.
• Enjoy providing a first-class customer experience while having a good time.

• A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with customers.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Effective at balancing customer experience and performance goals.
• Six months of customer service and/or sales experience; retail environment preferred.
• At least 18 years of age, high school diploma or GED.
• Ability to stand for long periods, lift up to 25 lbs, reliable transportation, full-time or part-time availability.

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay and uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Exciting opportunities for career advancement.
• Culture of care and excellence.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, rewards and more.

Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace a diverse workforce and welcome everyone to our team.