Assistant Security Account Manager

Allied Universal is looking to hire an Assistant Account Manager. The Assistant Account Manager role supports the Account Manager with supervisory, training and operational duties at the assigned post, following post orders, client instructions and internal procedures. A week‑long management onboarding course provides best practices, tools and guidance to ensure success in this position.

• Assist the Account Manager with coordinating all technical and managerial aspects of the security contract at the assigned location, including assigning tasks to Security Professionals and directing their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors (when applicable) or for Security Professionals regarding performance, operations and departmental needs. Supervise, motivate, coach and train staff; evaluate performance and recommend assignments.
• Ensure the Post Order manual and all other post and training information are properly maintained and updated, and that the post is cleaned and organized.
• Assist the Account Manager in conducting interviews and evaluating new employees. Conduct on‑the‑job training with shift supervisors for new hires and when post orders change, covering orientation, post orders, routine duties and emergency responses.
• Oversee all reports, logs, and pass‑downs generated by the Security Department and distribute communications and information to Security Professionals as directed.
• Manage and supervise all sub‑units within the Security Department (e.g., fire control room, command center, loading docks). Generate work orders and paperwork for extra security coverage where required.
• Respond to minor incidents, ensuring appropriate action, complete reports, and notify relevant parties in a timely manner.
• Identify personnel problems such as payroll issues or employee relations complaints, forward them to the Account Manager or Field Supervisor, and assist with investigations or report writing as directed.
• Recommend counseling or disciplinary action, including termination, and may administer such actions under the direction of the Account Manager and approval from HR management.
• Respond to client or site emergencies, maintaining communication with the Account Manager, Field Supervisor, Branch and/or Regional Manager, and fostering positive client/security relationships through frequent contact and support.
• Occasionally perform Security Professional duties as needed, but not more than 50% of time in any workweek.

• Minimum high school diploma or equivalent.
• Three to five years of professional‑level experience, with prior experience in the security industry, law enforcement, or military required.
• Must possess a valid state Guard License or have applied and been issued one prior to employment. Successful completion of a background investigation and a pre‑employment drug/alcohol test is required. Must maintain an active Guard License at all times and carry it while on duty.
• Driving Positions: must have a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations in the last 36 months, no more than one accident in the last 24 months, no more than one minor moving violation in the last 24 months), the minimum insurance required by company policy, and the ability to safely operate the required vehicle.
• Energetic and focused personality with initiative, ability to handle multiple assignments, prioritize tasks, and manage deadlines.
• Strong customer service orientation, capable of resolving client issues and de‑escalating situations before they become hostile or unpleasant.
• Professional, articulate, and able to exercise independent judgment and discretion.
• Ability to train and coach others, enforce post orders, security standards and company policies fairly and consistently.
• Outstanding verbal and written communication skills, able to interact at all organizational levels, including with clients.
• Availability to work outside normal shift schedule as needed, and reachable by phone or pager 24/7 for emergency response.

• College education or business courses.
• Experience in scheduling, operations or other functions within the security industry.
• Ability to write effective and concise reports in neat, legible handwriting, with working knowledge of Microsoft Office and email.

• Medical, dental, vision, basic life, AD&D and disability insurance.
• Enrollment in the company’s 401(k) or Supplemental Income Plan, subject to eligibility.
• Eight paid holidays annually, five sick days and four personal days.
• Vacation time accrued at 3.08 hours biweekly; unused vacation paid out only where required by law.
• Annual pay of $95,680.00.