Field Service Technician

• Performs repair and maintenance activities on equipment at field sites.

• Operates and maintains digital and analog electronic devices and troubleshoots assemblies to the component level.

• Installs, assembles and modifies electrical prototypes to correct functional deviations under direction of Electrical Engineer.

• Sets up, installs and initiates operation of equipment at a field installation.

• Adjusts, aligns and modifies circuitry and components to analyze, interpret and record effects on unit performance.

• Creates technical reports and develops charts and graphs to describe system operating characteristics and deviations from design specifications affecting system design for engineering consideration.

• Identifies and analyzes malfunctions in operational equipment.

• Performs testing, troubleshooting and repair activities for continued operation and maintained equipment.

• Utilizes a variety of electronic measuring devices, test equipment, functional block diagram down to sub system level, schematics, wiring diagrams and maintenance manuals to rework and repair in order to maintain equipment.

• Maintains records and logs of all maintenance activities in accordance with contractual requirements.

• Consults with company engineering personnel to determine solutions to unusual problems in system operation and maintenance.

• Initiates modification or replacement of equipment, which fails to meet acceptable operating standards. May provide instruction to other engineers in testing, repair and maintenance activities to obtain optimum operating performance.

• Interface with customer agency in a professional manner during operational meetings and monthly performance meetings reviewing equipment and service trends.

• Ability to perform site surveys for change notices and supervise installation of equipment at a field site.

• Manage long term projects involving coordination with subcontractors and agency customer. May serve as Lead and performs other related duties as required. Assumes additional technical responsibilities as needed. Serves as team lead and assumes additional technical and leadership responsibilities as needed to solve engineering problems or develop improved engineering processes.

• Two year college degree, or equivalent, in electronics, computer science, and/or related technical school, preferred.
• Minimum of six years' related electronics field technician experience desired.
• Knowledge of fare collections devices desired.
• Ability to comply with Company standard practice as it applies to field.
• Detail-oriented, ability to communicate effectively and perform routine installation and maintenance campaigns.
• Ability to adapt to remote field sites.
• Must possess excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to interface with all levels of personnel.
• Ability to lift up to 70 pounds.
• Ability to work in hectic and noisy environments.
• Valid driver license required with satisfactory driving record.
• Must be able to pass background check and motor vehicle record check.

Demonstrates expertise in electronic device maintenance, troubleshooting, and repair, with a strong focus on customer service and effective communication. Capable of managing field installations and coordinating with engineering teams to optimize equipment performance.

• Electronics Field Technician Experience
• Troubleshooting And Repair
• Technical Report Creation
• Customer Service Skills
• Project Management

• Repair And Maintenance Activities
• Installation Of Electrical Prototypes
• Testing And Troubleshooting
• Modification Of Circuitry
• Use Of Electronic Measuring Devices
• Analysis Of System Performance
• Field Site Surveys
• Assembly And Modification Of Equipment
• Understanding Of Schematics And Wiring Diagrams
• Fare Collection Devices Knowledge

• Detail-Oriented
• Effective Communication
• Adaptability To Remote Sites
• Team Leadership
• Interpersonal Skills

• Valid Driver License

• Field Installation
• Operational Equipment Maintenance
• Contractual Requirements Compliance
• Engineering Consultation
• Customer Agency Interface