Bilingual Family Support Specialist

Bilingual Family Support Specialist (Concord, CA)

The Spanish-speaking Family Support Specialist is a current or former parent or primary caregiver of a child with an intellectual or developmental disability. This role provides parent‑to‑parent support and resources for families of children with special needs in Contra Cosa County, helping parents advocate for their child and navigate the unique challenges of parenting a child with special needs.

• Provide individualized, intensive, one‑to‑one emotional support in a confidential, non‑judgmental manner.
• Assist families to identify strengths, needs, and priorities.
• Assist with preparation and distribution of written resource materials.
• Maintain a mailing list and database.
• Help parents organize the child’s records in a Care Notebook.
• Participate in community outreach and training activities.
• Perform light local travel when necessary.
• Perform intake procedures and adhere to confidentiality policies.
• Demonstrate respect for cultural and individual differences in interacting with families, outside personnel and other professionals.

• High school diploma or GED.
• Must be a parent or primary caregiver of a child who has an intellectual or developmental disability.
• Valid CA driver’s license with a good driving record.
• Own car to use for work purposes (mileage reimbursement provided).
• Familiarity with computer systems and software such as Word, Excel, Gmail, and more.
• Bilingual in English and Spanish.

• Strong preference for candidates bilingual in additional languages (Spanish, Farsi, Mandarin, Cantonese, Tagalog, Vietnamese, Hindi, Russian, etc.).
• Demonstrated sensitivity to diversity issues involved in working with multicultural and/or underserved communities.
• Demonstrated commitment to the family empowerment model.
• Knowledge of Early Start, Regional Center, IEPs, IDEA, Lanterman Act, health care system and related laws and regulations.

Title:

Family Support Specialist

Location:

Concord, CA
Pay: $26.25 per hour

Hours:

Approximately 30 hours a week (some evenings and weekends)

Medical, Dental, Vision, Life insurance, and LTD insurance valued at approximately $424.84 per pay period (about $5.23 per hour).

• 11 paid holidays + 1 birthday holiday
• 12 sick days per year
• 10–25 vacation days per year (based on tenure)
• 30 hours of bereavement leave
• Up to 2 weeks of paid jury duty

• 2% employer 403(b) match after one year of service
• Employer pays 100% of retiree dental and Medicare supplement premiums for eligible employees
• Employees may be eligible for discretionary bonuses.
• Mileage is reimbursed at the IRS rate for approved business travel.
• Required business use of a personal cell phone is reimbursed through a semi‑monthly stipend.