CMDC - Service Coordinator

Position Title: CMDC Service Coordinator

Program / Dept: Concord Mobile Dignity Center

Reports to: Program Manager

Classification: Full-Time, non-exempt

Compensation: $35.69 + Full Benefits Package

About Us: Caminar is a leading behavioral health organization that supported over 48,000 youth and adults across six counties in Northern California and the San Francisco Bay Area last year. Caminar's mission is to build strength and stability through comprehensive mental health and substance use treatment and wrap‑around services delivered through evidence‑based, whole‑person care. The organization was founded in 1964, and our vision is to be a BEACON of SAFETY, COMPASSION, and FULFILLMENT, supporting all those in our communities who need it most.

The Service Coordinator for the Concord Mobile Dignity Center (CMDC) reports directly to the Program Manager and plays a vital role in delivering mobile, community‑based services to individuals experiencing homelessness and housing instability. This position supports weekly CMDC operations by assisting with participant triage, engagement, and coordination of services, including but not limited to housing navigation. The Service Coordinator serves as a welcoming, professional, and trauma‑informed representative of the program while helping participants access hygiene services, housing resources, and community‑based support.

The coordinator provides low‑level case management services focused on housing stabilization, housing readiness, and linkage to supportive services. Services are delivered both on‑site during Mobile Dignity Center operations and through follow‑up engagement in the community.

• Attend and support weekly Concord Mobile Dignity Center operations
• Conduct participant triage and assist with service coordination
• Provide warm, respectful, and trauma‑informed engagement
• Deliver low‑level case management focused on housing goals and stabilization
• Assist participants with housing readiness, documentation gathering, and referrals
• Connect participants to community resources, including supportive services and benefit programs
• Collaborate with partner agencies to ensure coordinated, wraparound service delivery
• Maintain accurate documentation and case notes in accordance with program requirements
• Participate in team meetings and ongoing program development efforts

• Passionate about Caminar's mission.
• High school diploma or GED required.
• Demonstrated experience in a program serving homeless individuals strongly preferred.
• Prior experience working with landlords, property managers, property owners, and/or housing developers.
• Knowledge of local communities and resources.
• Excellent computer skills in a Microsoft Windows environment, including email and Internet navigation required. Experience with Homeless Management Information Systems is strongly preferred.
• Ability to maintain a high level of confidentiality, a professional demeanor, and always represent the organization positively.
• Must demonstrate an acceptable level of maturity, good judgment, and emotional stability.
• Problem solving—identifiesandresolvesproblemsinatimelymannerandgathersandanalyzes information skillfully.
• Customer Service—managesdifficultcustomersituations,respondspromptlytocustomerneeds and solicits customer feedback to improve service.
• Oralandwrittencommunication—speaksclearlyandpersuasivelyinpositiveornegativesituations, demonstrates group presentation skills and conducts meetings.
  
  Completes written progress notes and other formal communications skillfully and professionally.
• Quality management—looksforwaystoimproveandpromotequalityanddemonstratesaccuracy and thoroughness.
• Planning/organizing—prioritizesandplansworkactivities,usestimeefficientlyanddevelops realistic action plans.
• Adaptability—adaptstochangesintheworkenvironment,managescompetingdemandsandisable to deal with frequent change, delays or unexpected events.
• Dependability—isconsistentlyatworkandontime,follows instructions,respondstomanagement direction and solicits feedback to improve performance.
• Safetyandsecurity—activelypromotesandpersonallyobservessafet…