Dispatcher, Transportation

Transdev is actively seeking a transportation dispatcher for their Paratransit service in the Concord locations. We are looking for qualified dispatchers who can provide excellent customer service to both our passengers and our drivers.

Join Transdev and become a part of the largest private-sector operator of transportation in North America one that cares about its employees, passengers and the communities they serve.

Position Subject to Collective Bargaining Agreement:

+ $22.83 - $28.19 (Union Collective Bargaining Agreement Pay Scale)

+ Starting pay $22.83 with progression to $28.19 over 5 years.

Benefits include:

+ Vacation: up to 14 days per year

+ Sick days: 5 days

+ Holidays: 8 days; 6 standard and 2 floating

+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Responsibilities

+ Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.

+ Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.

+ Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.

+ Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.

+ Other duties as required.

Qualifications

+ Must have a high school diploma, GED or equivalent.

+ Minimum 1 year of dispatch operations experience within the transportation industry.

+ Excellent communication skills with ability to adapt to changing situations and listen to feedback.

+ A customer service-oriented mentality with attention to detail.

Physical Requirements:

+ Must be able to work shifts or flexible work schedules as needed.

+ Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities

+ Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

+ Successfully pass a pre-employment drug screen.

About Transdev:

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.

For more information, please visit our website nsdevna.jobs

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals…