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Scheduling Administrator
Job in
Concord, Middlesex County, Massachusetts, 01742, USA
Listed on 2026-05-30
Listing for:
The Planet Group
Full Time
position Listed on 2026-05-30
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator -
Customer Service/HelpDesk
Office Administrator/ Coordinator
Job Description & How to Apply Below
WFH situation:
Onsite daily to train for 1-2 months and then it's hybrid once settled (3 days in the office)
$23-28 hr
Must haves- 2+ years of scheduling & administrative experience in a corporate setting
- MS Office (Outlook, Excel, Word & Teams)
- Has worked at a manufacturing company that makes devices or instruments
- Has worked at a company that does service calls
- SAP
- Syteline
The Scheduling Admin supports service operations by coordinating scheduling, communication, and execution between field service, customer care, technical support, and leadership teams. Focus is to deliver a seamless customer experience while enabling efficient operations.
Responsibilities- Scheduling & Coordination: Manage field service engineer schedules, dispatching, and service appointments; balance workload and align resources to operational priorities.
- Cross‑Functional
Collaboration:
Partner with Service Managers, Technical Support, Customer Care, and Operations; support escalations, urgent requests, and shifting priorities. - Customer Communication: Provide timely updates on service visits, timelines, and changes; maintain a professional, customer‑focused approach.
- Operations & Administration: Support service orders, documentation, and scheduling systems.
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