Community Engagement Specialist

HQ5, 1500 Iyannough Road, Hyannis, MA 02601, USA

Pay or shift range: $23.28 USD to $29.68 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

Salary Grade: 14

Summary: The Community Engagement Specialist supports and advances Mutual Bancorp’s enterprise‑wide community engagement strategy across their family of banks. This role plays a critical coordination and systems leadership function in the administration, reporting and process improvement for our community engagement initiatives, including philanthropy, sponsor ships, corporate leadership and volunteerism, financial education, advocacy, and Community Reinvestment Act (CRA) activities.

As the operational backbone of the Community Engagement function, the Specialist works closely with the Managing Director to ensure consistent processes, accurate reporting, effective systems utilization, and seamless collaboration across the organization. The role is responsible for helping to optimize grantmaking and engagement tracking systems, develop dashboards and reporting structures, and create scalable processes that enhance efficiency and enterprise‑wide visibility of impact.

This position partners closely with teams from across the organization to help ensure alignment, accountability, and measurable community impact.

Position Impact: This role strengthens Mutual Bancorp’s ability to scale and measure community impact across multiple banking institutions. By enhancing systems, processes, and reporting infrastructure, the Community Engagement Coordinator ensures operational excellence, regulatory readiness, and meaningful, measurable engagement throughout the enterprise.

• Enterprise Community Engagement Administration
• Provide coordination and administrative support for enterprise‑wide community engagement governance structures, including Steering Committees and Charitable Endowment Committees across Mutual Bancorp and our family of banks.
• Prepare meeting materials, track action items, document decisions, and ensure follow‑through on committee directives.
• Conduct research on nonprofit organizations, regional needs, and strategic alignment with the organization’s community priorities.
• Support cross‑bank collaboration to ensure consistency in community engagement practices and reporting.
• Develop and refine documentation standards to ensure transparency, compliance, and continuity.
• Sponsor ships, Grants & Donations Administration (Enterprise‑Wide)
• Lead end‑to‑end administration of sponsor ships, grants, and charitable contributions across Mutual Bancorp and our banks.
• Serve as primary administrator of our grantmaking platform (e.g., Blackbaud), ensuring accurate data entry, tracking, approvals, and reporting.
• Manage payment workflows in coordination with Accounts Payable, including vendor setup, approval verification, and secure, timely disbursement of funds.
• Monitor sponsorship benefits fulfillment and coordinate with the larger Marketing team to ensure visibility and brand alignment.
• Support tracking donations against the annual budget.
• Develop standardized workflows and documentation to ensure efficiency, consistency, and internal controls.

• Serve as system administrator and subject matter expert for community engagement and grantmaking platforms.
• Optimize system functionality to support tracking of philanthropy, employee community leadership and volunteerism, and advocacy.
• Design and implement dashboards and reporting tools that provide actionable insights for leadership.
• Support user training, adoption, and continuous improvement across departments and with external community members.
• Identify opportunities for automation, integration, and process enhancement to increase efficiency and data accuracy.
• Ensure strong data governance, cybersecurity awareness, and compliance with internal controls.

• Develop and maintain reporting structures to measure and communicate community impact across all Mutual…