Invoicing & Operations Specialist

Position Description June 2026

Invoicing & Operations Specialist
Remote or Hybrid position, ideally located within a reasonable drive from our Concord, MA headquarters

Want to join a company that does good for the world? Do you care about the work you do and its impact on the future of our planet? Do you want caring coworkers and a good work/life balance? Join the Abode Energy Management (Abode) team, where you won’t ever want to leave. We’re fun, kind, passionate, progressive, and innovative. We are a fast‑growing energy efficiency program implementer in the northeast, with a huge focus on electrification and heat pump adoption.

Abode Energy Management partners with contractors, utilities, and program stakeholders to deliver energy efficiency and electrification programs that help homeowners reduce energy use and lower carbon emissions. A critical component of this work involves managing large volumes of billing, payment, and program data across multiple software platforms to ensure contractors are paid accurately and utility clients are invoiced timely for services delivered.

The Invoicing & Operations Specialist plays a key role in supporting and improving these processes. Working closely with Finance, Operations, and Program teams, this position is responsible for executing invoicing and payment activities, reconciling financial and program data, researching and resolving discrepancies, and helping drive continuous process improvements across multiple Abode programs.

This role is ideal for someone who enjoys combining strong attention to detail with problem‑solving, customer service, and operational coordination. Beyond transactional work, the Invoicing & Operations Specialist will help strengthen internal controls, support cross‑functional initiatives, and contribute to building scalable systems that enable Abode's continued growth and impact. This is an excellent opportunity for a motivated professional who wants to take ownership of meaningful work, develop expertise in financial and operational processes, and play an important role in advancing clean energy programs throughout the Northeast.

• Serve as a primary point of contact for contractor and vendor billing questions.
• Research and resolve invoice, payment, and reconciliation discrepancies.
• Support monthly pass‑through payment reconciliations and variance analysis.
• Monitor invoicing workflows and deadlines.
• Maintain and suggest improvements to standard operating procedures and process documentation.
• Identify opportunities for automation and operational efficiency.
• Collaborate across Finance, Operations, and Program teams to ensure billing accuracy.

• A bachelor’s degree or equivalent experience focused on collecting, organizing, analyzing and communicating complex information. Some coursework focused on accounting principles and practices would be a plus.
• 2 or more years of administrative, project coordination or other related experience in a professional setting.
• Demonstrated aptitude for learning and applying software programs such as Microsoft Office 365, Salesforce, or others designed to manage large data sets.
• Experience performing qualitative and quantitative data management and analysis, with an understanding of the balance between getting the details right and meeting deadlines and other performance metrics.
• A self‑starter, able to proactively manage competing demands and change schedules to complete tasks promptly and diligently.
• Adaptable, collaborative team player with a positive can‑do attitude. Experience working in a customer‑service focused role would be a plus.
• Effective oral and written communication skills. Proficiency in another language such as Spanish or Portuguese would be a plus.
• Passion for and demonstrated interest in sustainability, building science, climate change or other related fields would be a plus.

This is a full‑time, exempt position with a starting salary targeted between $60K and $70K, depending on relevant skills and experience. This person will work most of the time out of their own home, with some travel as needed to work with other staff in…