Project Specialist - Corrective Maintenance

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Project Specialist - Corrective Maintenance

• Coordinate infrared (IR) repair services for key customer accounts, including Amazon, ensuring timely scheduling and completion
• Identify and deploy qualified technicians to customer sites for assistance with panel pulling during IR inspections
• Collaborate with internal team for specialty Amazon programs
• Support PO receipting in AMSAP
• Receive customer requests for service in a professional manner, obtaining detailed information to efficiently dispatch, schedule, and manage assigned service calls or projects
• Assess the service needs of clients, understanding the detailed scope of work requested and connecting them with the correct provider
• Create and maintain a directory of service providers and vendor resources; source new vendors as needed to eliminate gaps in service
• Keep accurate notes and data in the system to ensure customer processes and protocols are accurately captured, and service dates and completion details are recorded
• Meet minimum requirements of phone and response time to ensure efficient feedback for clients
• Assess client issues and provide recommendations to solve identified problems; escalate issues as necessary
• Maintain good rapport with service providers and clients to keep the customer base satisfied
• Participate in a structured on-call rotation with the team. On-call duties occur approximately one week every 7-8 weeks, with advance scheduling to support work-life balance

• High School Diploma or GED required
• 1+ years of experience operating in a high volume inbound/outbound service/call center environment preferred
• Demonstrated success in a customer-facing position; call center or inside sales experience is a plus
• Experience with Fexa or general Work Order platform is a plus
• Excellent customer service and problem-solving skills
• Ability to read and understand reports, scopes of work, and spreadsheets
• Ability to work well under deadlines and multitask
• Ability to build partnerships and good relationships with service providers and clients

We want you to bring your full self to work — your ideas, energy, and ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://(Use the "Apply for this Job" box below). Your Rights
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As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.

- 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to  Resumes and applications will not be…