Order Management Coordinator

Order Management Coordinator

Business

Location:

Concord, MA

Reports to:

Customer Operations & Order Management Manager

Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa currently.

• New order entry for sales and service across all Business Units under OIA; track order through closure and invoicing.
• New system, training, PM, Onsite, Depot, Spares, PO & Terms legal review and acceptance.
• Issue order acknowledgments, status updates, and relevant information to internal and external customers.
• Work with legal on COI requests.
• Collaborate directly with overseas manufacturing and logistics teams to ensure accurate order execution & delivery.
• CRM management.
• Collaborate with Regional Sales and Field Service teams to build professional relationships based on trust and respect.
• Handle incoming calls and correspondence.
• Enter technical support enquiries.
• Maintain accurate customer records to ensure perpetual data integrity.
• Projects as identified by reporting manager.

• Able to work independently and within a team-driven environment.
• Strong time management and organizational skills.
• Conflict resolution skills; able to follow escalation paths.
• Adaptability with change implementation within the organization positively and effectively.
• Strong, proactive communication skills – verbal and written.
• Positive attitude and engagement.
• Customer focused mindset with the ability to problem solve.

• 5 years experience in the technology, equipment manufacturing, or scientific instrumentation industry preferred.
• Minimum of associate degree or equivalent preferred.
• 5 years’ experience using Oracle/CRM/SAP/Sage/Saleslogix-based software.
• Proficient in Microsoft Office.
• 5 years’ experience in customer service and relations.

In accordance with Massachusetts law, the expected salary for this full-time, benefited position is between $58,000 - $68,000. The actual compensation will be determined considering factors such as relevant skills and experience and other factors permitted by law.