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Hybrid Customer Support Specialist - Hospitality Focus
Job in
Concord, Middlesex County, Massachusetts, 01742, USA
Listed on 2026-07-23
Listing for:
Tripleseat
Full Time
position Listed on 2026-07-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Tripleseat in Concord, MA is seeking a Customer Support Specialist to be the first line of contact for users navigating our event management platform. You will resolve product inquiries, troubleshoot issues, and guide customers to success across chat, email, phone, and Zoom.
You will collaborate with cross‑functional teams and contribute to a knowledge base, onboarding sessions, and ongoing training. The role offers a hybrid schedule and opportunities to grow within a fast-paced hospitality
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