Hybrid Customer Support Specialist: Event Tech; Hospitality
Job in
Concord, Middlesex County, Massachusetts, 01742, USA
Listed on 2026-07-25
Listing for:
Hirebridge
Full Time
position Listed on 2026-07-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Tripleseat, based in Concord, MA, is seeking a Customer Support Specialist to help customers navigate our event management platform. You will handle inquiries across chat, email, Zoom and phone, troubleshoot technical issues, and guide users to successful outcomes with empathy and care.
You’ll contribute to knowledge resources, collaborate with cross-functional teams, and participate in onboarding and training sessions to improve overall support quality.
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