Field Service Engineer - High Volume Manufacturing

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Date:
Aug 10, 2026

Location:

Concord, MA, US

Job Function:
Technical

Business Unit:
Plasma Technology

Field Service Engineer – High Volume Manufacturing (HVM)

Why Oxford Instruments?

Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility across the world. Our people and culture are vital to our success.

We strive to offer the opportunities that will attract, engage, motivate and develop the very best talent. This involves creating an inclusive environment and culture where difference is valued and people are recognised for what they deliver and bring to the team.

We want to empower our employees so that they innovate, support our growth and improve our productivity. We support them to make the right decisions and reach their full potential as they develop their careers  ways of working are lived every day and are as follows:

We start with the customer
We succeed by being focused
We make and keep our promises
We work together as one team
We help and trust each other to succeed
Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa currently.

Location

Texas (Dallas / Houston preferred). Dedicated HVM customer support.

The Role:

Represent Oxford Instruments as the senior onsite technical expert supporting High Volume Manufacturing (HVM) semiconductor customers. Deliver installation, preventive maintenance, corrective maintenance, troubleshooting, process support, customer training, and operational partnership to maximize uptime and production.

Key Responsibilities:

• System Installation & Commissioning
  Lead the installation and commissioning of advanced plasma etch and deposition systems (RIE, CVD, ICP, ICPCVD, ALE, ALD), ensuring full compliance with customer specifications, cleanroom standards, and process readiness.
• Preventive & Corrective Maintenance
  Execute scheduled and emergency maintenance with precision. Diagnose root causes beyond surface-level symptoms and validate repairs against stringent vacuum tolerances, leak-up rates, and process benchmarks.
• Customer Engagement & Technical Training
  Build trust and long‑term relationships through responsive communication and hands‑on training. Empower customers to operate and maintain systems confidently across key processes.
• Advanced Troubleshooting
  Resolve complex hardware, and software issues using specialized tools (vacuum leak detectors, RF power meters, DVMs, LCR meters, multimeters). Provide remote support when needed to minimize downtime and maximize uptime.
• Calibration & System Upgrades
  Calibrate critical components (AMUs, RF Generators, APCs, MFCs) and implement performance‑enhancing upgrades (turbo pumps, PLCs, breakers) to ensure optimal system reliability and throughput.

Required Qualifications & Experience

• Education & Industry Background
• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, or a related technical field.
• Equivalent hands‑on experience in semiconductor equipment service may substitute.
• 3–5 years of field service experience in the semiconductor industry, with a focus on plasma etch and deposition systems.
• Familiarity with cleanroom operations and safety protocols.
• Hands‑on experience with vacuum technologies: turbo pumps, cryo pumps, roughing pumps.
• Skilled in troubleshooting 208V electrical systems and 24V control subsystems.
• Experience with RF power components and pneumatically driven
• Diagnostics & Technical Tools
  • Vacuum leak detectors
  • RF power meters
  • DVMs, LCR meters, multimeters, megohm meters
• Proficient with diagnostic instruments:
• Ability to read and interpret mechanical, pneumatic, and electrical schematics and plumbing diagrams.
• Process Knowledge
• Strong understanding of RF theory and inductively coupled plasma (ICP) systems.
• Familiarity with semiconductor processes: RIE, PECVD, ICP,…