Senior Human Factors Specialist

Emergo by UL’s HFR&D team is an industry leader in providing user research, user interface design, usability testing and other human factors consulting services to its clients. Many of the world’s leading medical device and pharmaceutical manufacturers rely upon our services to produce safe and satisfying products and get them launched. Our work involves the research, design, and evaluation of the user interfaces of medical devices, pharmaceutical devices, diagnostics and laboratory instruments.

Our research and design portfolio include products and systems such as robotic surgery systems, imaging devices, autoinjectors, inhalers, ventilators, mobile medical apps, laboratory instruments and in vitro diagnostic devices. As a member of the team, a Senior Human Factors Specialist will be responsible for:

• This is a hybrid role requiring 3 days per week in our Concord, MA office.
• Leading usability testing, field research, individual interviews, and group interviews.
• Analyzing quantitative and qualitative data from the aforementioned research activities aimed to evaluate and ultimately validate user interface designs.
• Developing and reviewing documentation, including but not limited to usability test protocols and reports, use-related risk analyses, user profiles, and Human Factors Engineering reports.
• Delivering test results, conclusions, and opportunities for improvement to clients via presentations and written deliverables.
• Serving as a peer reviewer for other team members’ deliverables to ensure that they meet quality standards.
• Serving as the primary point of contact for key clients and performing various internal- and client-facing project management activities, including managing project budgets and schedules.
• Supporting scoping discussions and proposal development for new potential projects.
• Mentoring and supporting Human Factors Associates and Specialists.
• Maintaining current and evolving knowledge of medical industry regulations and standards, including but not limited to the US FDA HFE guidance and IEC
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• Reading and following the UL Solutions Code of Conduct, and follow all physical and digital security practices.
• Performing other duties as directed.

• University Degree (Equivalent to Bachelor’s degree) in Human Factors Engineering or a related discipline
• 4-6 years of experience applying Human Factors Engineering to the development of medical devices, combination products, or related products.
• Advanced degree in Human Factors Engineering preferred.
• Hands-on experience leading various HF activities and deliverables for medical devices and/or combination products, including planning, conducting, and developing detailed documentation for formative and HF validation/summative usability tests
• Experience applying FDA’s Human Factors-related guidance documents and IEC
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• Experience managing technical projects and communicating with clients
• Ability to collaborate effectively and productively with team members and clients globally.
• Ability to communicate and present effectively, and strong attention to detail.
• Ability to prioritize and multi-task in a fast-paced, collaborative work environment.
• Ability to travel 20% to support research and usability testing, primarily in the US.

UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.

That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.

This is more than a job. It’s a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today — and tomorrow. As a member of our safety science community, you’ll use your ideas, your…