Director of Quality and Population Health

Director of Quality and Population Health

Director of Quality and Population Health

CLASSIFICATION/STATUS: Exempt, Full Time, Permanent

IMMEDIATE SUPERVISOR: Chief Operating Officer

SUPERVISORY RESPONSIBILITIES: Population Health Department

WORK LOCATION: Hybrid (4 days/week on-site)

PAY RANGE
:
Band 7 ($98,800 - $139,000/year)

Charles River Community Health’s mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them.

The Director of Quality and Population Health drives the achievement of our quality goals in close collaboration with clinical and operations departments. The role also supports our primary care improvement initiatives (Practice Transformation), patient safety and compliance activities, and our success in value-based care contracts. The Director of Quality and Population Health exhibits strong leadership skills, organization and communication skills, independent thinking, flexibility, and a strong attention to detail.

This role is both strategic (e.g. leading, planning) and hands‑on (e.g. running reports to generate the data needed to drive quality improvement efforts). The Director of Quality and Population Health supervises and supports the population health team.

• Lead Quality Improvement and Clinical Quality initiatives for the health center to improve patient care and outcomes and foster a culture of quality and safety for the organization.
• Take the lead in communicating, and evolving over time, our organization‑wide definition of quality, including reporting on progress and making recommendations to improve performance of foundational measures (e.g. patient satisfaction).
• Guide and support specific screening, prevention, and treatment initiatives, including long‑standing breast cancer screening and follow‑up efforts, our partnership with Dana‑Farber Cancer Institute, and our HIV grant.
• Partner with the Chief Clinical Officer, the Director of Project Management, and other stakeholders across the Health Center to support Practice Transformation work consistent with Bodenheimer and the Safety Net Medical Home Initiative, including ongoing work on empanelment, team‑based care, and quality improvement.
• Collaborate with Providers and Provider Champions in monthly meeting planning and management.
• Lead improvements in data analytics processes to develop timely, actionable data. This encompasses both data for quality improvement as well as population health activities.
• Manage the data development life cycle and serve as the primary point person running quality and population health reports utilizing Azara DRVS and Epic EHR systems, and review results with clinical leadership and subject matter experts.
• Facilitate meetings with ACO and managed care contract stakeholders in collaboration with Senior Leadership, including leading the reporting, oversight, and continuous improvement of key quality measures prioritized by clinical leadership, payors, and regulators (e.g., childhood immunizations, hypertension control).
• Monitor and analyze Health Center performance on quality/ACO metrics on an ongoing basis and ensure appropriate communication with providers and clinical leadership. Ensure that any deficiencies are promptly addressed.
• Evaluate, design, and implement population health programs. Develop effective tools to measure performance, run reports to analyze related data, and make recommendations to clinical and/or senior leadership based on findings and toward improving the quality performance at the health center.
• Partner with Health Center/Practice Leadership to transform and improve primary care as the Health Center participates in more advanced value‑based payment contracts and models.
• Facilitate risk coding activities for the Health Center, helping to improve code capture.
• Identify process improvement gaps and work with staff to recommend and facilitate changes.
• Monitor and identify best practices within the Health Center/Practice and work in conjunction with others to implement and share organization‑wide…