Sr. Practice Assistant

## Sr. Practice Assistant Apply:
Onsite:
Concord-MA:
Full time:
Posted Today:
RQ4081391

Site:
The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
** Job Summary
** Mass General Brigham Radiation Oncology at Emerson Hospital is expanding its team and seeking a Sr. Practice Assistant to help support an increasingly busy and dynamic practice. This newly created position offers the opportunity to join a highly collaborative, patient-centered team.
In this role, you will serve as an integral member of the front desk team, supporting patient check-in and check-out, appointment scheduling, insurance verification, and prior authorization activities. As the first point of contact for many patients, you will play a key role in creating a welcoming and seamless experience throughout their care journey.
Schedule Information   This is a full-time, Monday through Friday position. The schedule will primarily consist of standard business hours, particularly during onboarding and training. As clinic operations expand, there may occasionally be a need to work a mid-shift schedule (such as 11:00 AM to 7:30 PM) to support extended patient access hours. Any schedule adjustments are planned in advance, allowing staff to maintain predictability and work-life balance.

Flexibility is appreciated, but employees are not expected to stay unexpectedly beyond their scheduled hours.
This is an excellent opportunity for a customer-focused professional who enjoys working in a team environment and thrives in a role that combines patient interaction, organization, and operational support within a growing healthcare practice.
** Qualifications
* **** Primary Responsibilities
**** Provide administrative support to multiple physicians in a fast-paced clinical environment.
* Perform all front desk check-in and check-out functions, including insurance verification and copay collection.
* Schedule patient consultations, follow-up appointments, imaging studies, and other related visits.
* Obtain prior authorizations for imaging studies when required.
* Obtain insurance referrals as needed.
* Obtain insurance authorizations for radiation therapy treatments.
* Review daily Mosaiq schedules to ensure patient clearance.
* Arrive and queue patients in Mosaiq for clinic appointments.
* Present and explain HIPAA and Massachusetts Patient Rights documentation and obtain patient signatures.
* Ensure compliance with Radiation Oncology patient identification and wristband policies.
* Schedule inpatient transportation in Epic using the Patient Transport Tracking module.
* Contact inpatient units each morning to confirm patient treatment schedules and transportation arrangements.
* Answer and manage multiple high-volume telephone lines professionally and efficiently.
* Scan patient documentation, including consent forms and other clinical records, into Epic.
* Prepare consultation charts, including obtaining outside medical records when necessary.
* Monitor and manage the Front Desk Epic In Basket pool.
* Assist with patient reminder calls.
* Assist with Epic work queues.
* Coordinate daily scheduling and workflow to support efficient department operations.
* Maintain compliance with HIPAA privacy and confidentiality policies.
* Participate in special projects related to billing, charge entry, compliance, operational improvement initiatives, and other department priorities.
* Perform additional duties and special projects appropriate to the level of the position, as assigned.  
*** Qualifications
* **** Required
* ** High school diploma or equivalent.
* Strong organizational, communication, and customer service skills.
* Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
* Demonstrated ability to work independently with minimal supervision.
* Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
* Knowledge of general office operations and administrative procedures.
* Ability to interact professionally and effectively with patients, providers, staff, and all…