Housekeeping Manager

About the Role

Residence Inn Boston Concord, a Colwen Hotels Property, is seeking an engaging, friendly, and detail-oriented Housekeeping Manager to join our team. The primary responsibilities of this role will be to lead the housekeeping team and uphold company and brand standards for delivering the highest level of cleanliness to our guests. The ideal candidate is a hands‑on individual who is ready to work, driven to improve guest satisfaction, and develop our team of associates.

The Housekeeping Manager will ensure excellence in hotel cleanliness and guest service.

This hotel is owned and operated by an independent franchisee, Colwen Management, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

• Manages day-to-day operations of the department to ensure associates adhere to Colwen Hotels and brand standards and consistently meet and exceed business and guest expectations.
• Responsible for recruiting, interviewing, and hiring associates for the Housekeeping department.
• Develop specific departmental goals and objectives to prioritize, organize, and get work done.
• Drive ongoing associate engagement/recognition initiatives.
• Establish and maintain open collaborative relationships with direct reports and team members to ensure everyone is treated with dignity and respect.
• Manage the ordering and inventory for the Housekeeping department supplies and uniforms to ensure correct par levels.
• Supervise staffing levels to ensure that guest services, operational needs, and financial objectives are met and work to continuously improve GSS scores.
• Adhere to Colwen and brand cleanliness standards for both rooms and public spaces.
• Provide support to the Hotel General Manager.
• Tour and inspect property daily and monitor for cleanliness, safety and security, product quality, and exceptional service throughout.
• Train and support all associates and ensure they perform in accordance with established Colwen Hotels and brand standards.
• Conduct new hire orientation and onboarding of new associates.
• Maintain key control and lost and found procedures and ensure staff is trained in both.
• Plan work schedules and room assignments with minimum disruption to guests.
• Perform technical and administrative duties including writing and reviewing reports, and monitoring department checkbooks.
• Ensure compliance with Federal & State Labor laws.
• Perform other duties as assigned.

• 2 years of previous Housekeeping or related experience, hotel preferred
• Marriott experience preferred
• Strong leader of people
• Excellent written and verbal communication skills
• Strong organization and multi-tasking abilities
• Proficient in English language/Bilingual is a plus
• Familiar with common computer software programs
• Ability to learn new computer software programs and operate property management system
• Willingness to work rotation work schedule including weekends and holidays

• Medical Insurance with Company-Funded HRA
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Wide Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs
• Career Advancement Opportunities

Salary
: $58,000 – $59,000

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V