Associate Director Customer Advanced Analytics

Overview

Title:

Associate Director, Customer Data Advanced Analytics

Location:

Concord, MA/ Hybrid

Reporting to:
Executive Director of VP, Analytics, Insights, Customer Operations

• Customer and Commercial Analytics — Translate large and complex data sets into actionable business insights, using specialty pharmacy data, claims, EMR, CRM, and third‑party sources.
• Analyze the effectiveness of field force engagement strategies and commercial initiatives; provide recommendations for optimization.
• Lead the development of advanced customer segmentation, targeting, and profiling strategies across HCPs, institutions, and payers.
• Translate customer trends into sales and revenue forecasts to address assumptions that drive product sales and brand forecasts.
• Lead brand reporting and analytics.
• Data Strategy and Execution — Partner with cross‑functional teams (Commercial, Market Access, Patient Services, IT, and Data Engineering) to ensure data integrity, accessibility, and alignment with business objectives.
• Define requirements and partner with vendors or internal IT teams to enhance data pipelines, dashboards, and self‑service analytics tools.
• Ensure analytical rigor in KPI tracking, reporting, and business performance reviews.
• Rare Disease Market Understanding — Understand the unique dynamics of rare disease markets, including small patient populations, diagnostic challenges, and specialized distribution models.
• Develop and maintain models to support forecasts, accuracy assumptions, patient funnel analysis, and therapy uptake patterns.
• Cross‑Functional Collaboration — Serve as a trusted analytics partner to senior commercial leadership, brand teams, field operations, data management, and market research.
• Present findings and recommendations to leadership and cross‑functional teams in a clear and impactful manner.
• Collaborate with compliance and legal teams to ensure data use aligns with regulatory standards.

• Bachelor’s degree in a quantitative field (e.g., Statistics, Mathematics, Data Science, Economics); advanced degree (MS, PhD, MBA) preferred
• 8+ years of experience in data analytics, ideally within the pharmaceutical or biotechnology industry
• Deep expertise in healthcare data sources such as IQVIA, Symphony, specialty pharmacy distribution data, claims, EMR, and lab data
• Proficient in SQL, Python, and R, with strong skills in data visualization tools like Tableau and Power BI
• Familiar with CRM platforms such as Veeva and Salesforce, and their role in optimizing field force effectiveness
• Strong problem-solving abilities and business acumen, with a talent for communicating complex data insights to non‑technical stakeholders
• Comfortable working in fast-paced, data‑driven environments and contributing to strategic initiatives across cross‑functional teams

• Experience in rare disease or specialty markets is a strong plus