Field Service Manager

Overview

Lancer Worldwide, a Hoshizaki Company, is an award-winning global leader in beverage dispensing. Through innovation and a commitment to dedication in action, we create products that benefit our customers worldwide, and give them a distinct advantage in the marketplace. We offer our teammates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

We welcome talented, passionate, and highly motivated individuals to join our team.

Responsible for infield technical support and training for Lancer’s full line of beverage and ice equipment as requested or required by Management, Sales, Engineering, and or customers.

• Identify, establish, and manage a network of service companies in support of Lancer’s full line of equipment
• Train and certify service company technicians
• Provide technical support and guidance to Area Sales Manager, National Accounts, Technical staff, and customers’ request
• Provide sales support to Area Sales Manager
• Manage and assist with field test and evaluation of new and innovative products
• Manage and assist with major equipment installations
• Provide engineering with details and evaluation of equipment failures
• Assist with determination of warranty claims
• Knowledge of Lancer Quality Systems
• Other duties as assigned

• High mechanical aptitude and technical ability.
• Thorough knowledge and understanding of beverage systems and components.
• Proficient in electrical and refrigeration operation and concepts to troubleshoot equipment.
• Ability to identify causes and solutions to equipment failures and or service issues
• Excellent communication skills for effectively communicating technical and functional matters for the purpose of providing instruction in a classroom environment, as well as solving equipment operational and performance issues.
• Ability to work under pressure and effectively handle irate customers.
• Ability to travel and work in the field for extended periods of time.
• Good communication, verbal, written and interpersonal skills
• Effective problem solving skills
• Ability to communicate in Spanish is a plus
• Ability to work with minimal supervision and meet deadlines
• Value creation through Innovative thinking and Cost-reduction focus.
• Improvement of self and others through Leadership, Entrepreneurship, and Team Development.
• High level of Motivation as demonstrated through Initiative, Personal Accountability, and Results Orientation.
• Effectiveness through Customer Focus, Teamwork, and Continuous Learning drive.

• High School diploma required; 2 years of technical school preferred
• 2 years of field technical support experience preferred
• 2 years of technical management experience preferred

This job operates in a combination of lab and professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.

Please note that LANCER does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, LANCER will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, LANCER…