Systems Administrator

Req : 40957

Summary

Systems Administrator

Concord, MA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Systems (CS) provides federal agencies empowered solutions in Cybersecurity and Data Visualization. Our Subject Matter Experts offer decades of experience working in the federal marketplace and the data visualization environment.

The Systems Administrator is the primary technical owner of all client-facing technologies and on-site IT support in a 29,000+ sq. ft. commercial collaborative work environment supporting a DoD Program Office. Our mission is to provide our clients with Modernization as a Service, a complete turn-key work environment with the latest technologies and conveniences employed for optimizing organizational efficiency and effectiveness. This is a hands-on, client-first role requiring strong independent initiative, a proactive approach to system health, and the ability to work alongside the network engineer to resolve technical challenges.

The right candidate moves fast when clients need help, documents independently, pitches in on the non-IT-related requirements of our environment, and follows through from issue to resolution.

Responsibilities

• Conference and Audio Visual (AV) Room
• Own the operational readiness of all video conference rooms, including systems running Microsoft Teams, Zoom Gov, Polycom, Mac Mini-based, or any future configurations.
• Proactively monitor room health camera connectivity, microphone functionality, display inputs, application health, and platform availability and resolve issues before they impact clients
• Maintain and improve automated monitoring solutions (e.g., scripts that check device connectivity at regular intervals) and act on alerts promptly
• Anticipate platform disruptions will happen, likely caused by DISA/DAF policy updates; maintain working familiarity with all available room configurations so that failover from one system to another (e.g., Zoom Gov to Teams, Mac Mini to Polycom) can be executed quickly to reduce the impact on the clients
• Provide rapid response when clients need assistance with conference room access, implementing quick fixes on the spot if necessary, and returning later to solve the underlying problem
• Device & Systems Administration
• Assist in maintaining a current, accurate inventory of all managed devices, including EOL/EOS dates, OS version status, and associated risk documentation
• Manage device configurations, software deployments, user account provisioning, and access permissions across the environment
• Perform and document routine maintenance, patch cycles, and OS updates; flag risks proactively to the Program Manager
• Install, configure, and troubleshoot Mac Mini conference room systems; develop proficiency with Polycom systems over time
• Support onboarding and offboarding of client workstations across 188 seats
• Client Support
• Serve as the first and primary point of contact for client IT issues, delivering support with a strong sense of urgency and professionalism
• Triage client needs visually, engage physically, and communicate quickly.
• Field help requests across in-person, phone, and email channels; document, track, and close tickets with clear resolution notes
• Support clients connecting to DAF
  365 from Teams and Zoom Gov platforms on guest/commercial configurations, including troubleshooting connectivity in real time
• Collaboration and Cross-Functional Work
• Coordinate effectively with the Network Engineer on issues that span device, configuration, and network layers this means engaging, sharing information, and reaching a resolution
• Support the receptionist and broader team as needed when staffing gaps arise, particularly at the front desk
• Take on improvement projects independently and propose ideas and plans for improvements
• Other duties as assigned

Qualifications

• High school diploma or GED required
• 5+ years of Systems Administration
• Experience administering Microsoft Teams and/or Zoom Gov video conferencing platforms
• Experience administering O365 with DAF
  365 experience a plus
• Experience with Mac OS and Mac Mini hardware configuration
• Experience with asset management practices and EOL/EOS tracking
• Ability to obtain CompTIA Security+ within 6 months of hire
• Background Check required with eligibility to obtain Secret clearance
• Successfully pass background and drug screening

Preferred Qualifications:

• Industry Certification or degree in IT, Computer Science, or related field preferred
• Help Desk experience is beneficial
• Experience administering Polycom systems
• Experience administering Evoko systems
• Experience administering Zoom/ Zoomgov
• Demonstrated ownership of AV and/or…