Community Manager – Merrimack College; Student

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally.

Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit .

JOB DESCRIPTION SUMMARY Greystar Student Living has partnered with Merrimack College to offer new, state-of-the-art on-campus housing for undergraduate students. The project will welcome its first students in August of 2026. Greystar is seeking an experienced student housing professional to lead the project. The ideal candidate should have experience with both on and off campus student housing and a track record of working closely with colleges and/or universities to ensure alignment with partner stakeholder goals and expectations.

The Community Manager serves as liaison between Greystar, Merrimack College and our third-party client and is responsible for positively contributing to a high quality, living-learning residential experience for students.
This role is ultimately responsible for the day-to-day operations of an assigned property, including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals.
JOB DESCRIPTION This is an onsite position based in North Andover, Massachusetts.

• Directs, supervises, trains, and evaluates all staff managing facilities and maintenance, assignments, operations and customer service
• Works in partnership with Merrimack College, Greystar, and other stakeholders to ensure successful facility management, operations, and occupancy
• Works with the Greystar Director or Merrimack College Construction to successfully manage new construction issues
• Attends weekly Merrimack College and Greystar meetings
• Supports the development of FF&E Inventories, Capital Improvement and Preventive Maintenance Plans
• Actively leads the preparation of the yearly budgets and financial plan, and the maintenance and facilities monthly forecasting
• Manages expenses and acts in a fiscally responsible manner
• Ensures the units and public spaces in the residence halls and apartments are clean, well maintained, and move in ready for students and conference groups
• Establishes long range planning mechanism;
• Represents Greystar positively and appropriately, and establishes a collaborative relationship with the University departments and partners
• Serves as Greystar’s day-to-day communication point of contact with Merrimack College’s Office of Residential Life
• Participation in various committees assigned by Greystar or Merrimack College administration such as Housing Appeals Committee, Damage Appeals, Housing Assignments, and others
• Works in collaboration with Residential Education to ensure excellent experience for move-in and move-out of all on-campus housing facilities
• Assists with developing policies and processes to maintain maximum occupancy in all residence halls and apartments
• Follows the direction of Merrimack College Police and the local fire department as policies pertain to life safety
• Leads and/or organizes tours of residential facilities to ensure positive public relations for Greystar and Merrimack College
• Works directly with Merrimack College to receive and review reports to ensure work orders are being monitored and closed properly; and communicates with Greystar and Merrimack College administration in a timely manner on maintenance issues or other areas of concern
• Assists with coordination and…