Floor Lead; Retail

Since 2015, Mejuri has reimagined fine jewelry for the modern world, shifting it from a traditional gift to a personal choice rooted in self‑expression. Founded by third‑generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewellery shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.

Mejuri meets customers online, in the app, and through a growing global retail footprint of 58+ stores worldwide. The company is committed to responsible sourcing, sustainable practices and philanthropic initiatives.

The Floor Lead plays a pivotal role on our store leadership team, driving success by upholding exceptional customer service standards, fostering team development and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values.

• Customer Experience
  • Lead by example and validate the quality of the in‑store customer experience by communicating, training and upholding expectations on the team on Mejuri’s Steps of Selling.
  • Maximize results and achievement of Key Performance Indicators (KPIs) by driving own performance as well as the performance and engagement of the team.
  • Ensure positive customer experience and promotion of service offerings, including piercing, engraving and other services.
  • KPIs: OPH, NPS (≥85%), SPH, STACK Leader Segment:
    Conversion and Sales Success.
• Operations
  • Participate in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place.
  • Participate in back‑of‑house flow to support in‑store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
  • Support maintaining organizational integrity of BOH up to and including display inventory and sellable inventory, packaging and all supplies.
  • Proficient in point‑of‑sale systems, inventory management software and other retail technology.
  • Support in mitigating internal, external and administrative loss of product.
  • Identify and escalated opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross‑functional teams to resolve.
• Merchandising
  • Participate in the maintenance of Mejuri’s brand standards of visual presentation, cleanliness and functionality.
  • Validate integrity of all display forms, graphics, furniture and decor items to manage costs and promote the brand.
  • Coaching and informing all store team members on updates or changes to Visual Merchandising standard practices.
  • Flag, identify and action any inefficiencies.
• People
  • Participate in successful integration of new talent into store teams.
  • Validate regular and accurate assessment of people against performance review criteria and KPIs.
  • Build healthy relationships and establish a positive and engaging work environment.
  • Adhere to and validate our policies and compliance practices.

• Experience in a high‑volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability – identify potential challenges and develop action plans.
• Physical requirements:
  
  Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with store availability requirements.

• US & CA ONLY:
  Comprehensive medical, dental and mental health coverage, designed with flexibility, inclusivity & reproductive health in mind.
• US ONLY:
  Opportunity to utilize 401(k) & commuter benefits plans.
• UK ONLY:
  Comprehensive medical benefits including PMI, Cashplan and Pension program.
• Paid time off – inclusive of vacation and sick days.
• 4 months of 80% parental leave salary top‑up and personalized return‑to‑work plans.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in‑house retail learning program.
• Generous product discount.

Base pay range: $23 – $26 per hour, based on experience and qualifications.

Mejuri does not discriminate in hiring or terms of employment on account of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. If you require any accommodation, please inform us and we will work with you to meet your accessibility needs.