Field​/Repair Technician

Field Service / Repair Technician

Hayes Group

Join Hayes Group, a leading industrial, commercial, and municipal pump distributor in the Northeast, as a Field Service/Repair Technician. This role is ideal for a mechanically skilled, customer-focused professional who enjoys problem-solving, working independently, and delivering high-quality service in the field and shop environments.

As a Field Service/Repair Technician, you will serve as a trusted technical resource for customers by evaluating, maintaining, troubleshooting, repairing, and commissioning pump systems and related equipment. You will represent Hayes Group on-site and play a key role in delivering exceptional service and building long-term customer relationships.

Hayes Group provides a company vehicle and specialty application tools to support field work. Technicians provide their own daily-use hand tools.

Essential Responsibilities

• Represent Hayes Group professionally and provide exceptional customer service.
• Travel daily to customer locations to inspect, diagnose, maintain, and repair pumps and related systems.
• Perform preventative maintenance and emergency service work at customer sites.
• Support equipment start-ups, commissioning activities, and operational programming.
• Evaluate pump equipment in the shop and prepare repair recommendations and estimates.
• Complete repairs and rebuilds in the shop environment as needed.
• Accurately document work performed and complete service reports using company systems and CRM tools.
• Collaborate with customers, vendors, and internal teams to resolve technical issues.
• Participate in rotating on-call and after-hours service support.
• Perform all work in accordance with company safety standards and OSHA requirements.

Qualifications

Required

• High school diploma or equivalent; technical or trade school education preferred.
• Strong mechanical aptitude and troubleshooting skills.
• Experience interacting directly with customers in a professional environment.
• Ability to safely operate hand tools, power tools, and diagnostic equipment.
• Basic computer skills including email, reporting systems, and internet use.
• Ability to lift up to 50 pounds and work in confined or industrial environments.
• Valid driver's license with an insurable driving record.
• Working knowledge of OSHA safety practices (OSHA 10 preferred).

Preferred

• Five or more years of field service or repair experience with commercial or municipal pump systems.
• Experience servicing centrifugal and positive displacement pumps including rotary lobe, progressive cavity, diaphragm, and metering pumps.
• Experience with manufacturers such as Goulds, Xylem, Gorman-Rupp, Fairbanks Morse, Grundfos, Viking, and Aurora.
• Knowledge of electrical controls and wiring.
• Ability to travel overnight as needed.

Factory training and continued technical development opportunities are available.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.