Patient Services Representative - Clinic Orthopedic Surgery

Overview

Find your calling at Mercy! Join Our Team at Mercy South Orthopedic Clinic! As a Patient Services Representative, you'll be the heartbeat of our clinic—creating a welcoming experience for every patient while keeping operations running seamlessly. In this dynamic role, you'll combine top-notch customer service with organizational expertise to ensure patients feel cared for from start to finish.

You'll handle a variety of responsibilities, all while delivering compassionate, personalized service. If you thrive in a fast-paced environment, love helping people, and have exceptional communication skills, this is your chance to make a real impact every day.

Position
:
Patient Service Representative

Location
:
Mercy Clinic Orthopedics - Southfork

Schedule
:
Full Time, Monday through Friday

• Education
  :
  High school diploma or equivalent.
• Experience
  :
  Customer service experience preferred

• Greet and register patients; verify identity and manage checkin/checkout
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
• Maintain accurate registration, EHRs, and assigned work queues
• Handle patient concerns professionally and escalate as needed
• Manage daily cash drawer, accounts receivable tasks, and payment plans
• Support EPIC updates, departmental initiatives, and clinic communications
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
• Perform other duties as assigned

• Knowledge of medical terminology, insurance, and billing processes
• Clear and professional verbal and written communication skills
• Basic computer skills, including accurate data entry
• Strong customer service skills with a patient-focused approach
• High attention to detail and accuracy
• Ability to maintain confidentiality and comply with privacy policies
• Adaptable, professional, and able to work well under pressure
• Effective problem-solving and issue resolution skills

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.