Front Desk Associate

The Front Desk Associate is the first point of contact for patients and visitors. This role involves greeting patients and visitors, client check-in and check-out, collecting co-pays and deductibles, maintaining updated patient records, answering phones, providing administrative support, scheduling, and coordinating with providers and other staff. This position plays a crucial role in maintaining a welcoming and organized Front Office.

Monday-Friday 8am-5pm with a 1 hour unpaid lunch break.

$16.30-$21.15/hour

• Greeting patients and visitors while providing information and addressing initial inquiries
• Appointment management which includes scheduling, rescheduling, managing appointment calendars, managing cancelation lists, and sending appointment reminders
• Check in and check out of clients, including collection of co-pays, deductibles, back balances, client data, and insurance updates, providing any form needs to clients, and provider notification of arrival
• Scanning of completed documentation into Charts
• Answering and directing phone calls, taking messages, and communicating with staff and clients
• Check clients in Medicaid system at regular intervals
• Verification of Medicaid transportation and setup/documentation of interpreter services as needed
• Follow front desk opening procedures including Incident-to-staff log, billing notes follow-up, paperwork setup, schedule setup, waitlist calls, and copay reminders
• Process terminations including admin discharge form and all steps on checklist as needed
• PCP letters as needed
• Daily payment reconciliation
• Annual paperwork including mailing, signature collection, tracking, and follow-up
• Other duties as assigned

• Communication
• Critical Thinking
• Ethical Practice
• Ability to work independently and/or as part of a team

Individuals must possess the knowledge, skills, and abilities necessary or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Individuals must possess the necessary physical requirements, with or without the aid of mechanical devices, to safely perform the essential functions of the job.

• Demonstrated experience with front end workflows, scheduling, client intake, and administrative support functions
• Demonstrated experience with cash handling best practices and workflows
• Strong interpersonal and customer service skills with the ability to respond to clients and families in a compassionate and professional manner
• Ability to deescalate and problem solve in real time with clients and staff
• Excellent oral and written communication skills in English
• Ability to multi-task and prioritize assignments under high pressure in a fast-paced environment
• Work with frequent interruptions and respond appropriately to unexpected situations.
• Professional and organized with a high attention to detail
• The ability to maintain compliance with all company policies and procedures is required
• The ability to handle sensitive information with the utmost confidentiality is required
• Maintain open communication to foster an atmosphere of cooperation and professionalism.
• Utilize active listening techniques
• Knowledge of standard office equipment and software, including Word, Excel, Adobe Acrobat, PowerPoint, Outlook, and has the ability and willingness to learn new and/or proprietary applications as required.

Employee may perform other duties as assigned.

• H.S Diploma or equivalent is required.
• Two years’ experience in an office environment is preferred.
• Experience with health insurance billing procedures preferred.
• Excellent analytical, organizational, interpersonal, oral, and written communication skills with attention to detail are required.
• A valid driver’s license and personal vehicle or access to a reasonable alternative is preferred.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Local travel to Riverbend’s various locations may be required for cross training and coverage