Administrative Assistant

The Administrative Support performs various administrative duties to support program deliverables and employees of all levels. This position oversees the reception area and is responsible for answering and directing calls, greeting external and internal visitors, distributing mail, coordinating staff trainings, and maintaining office supplies. This position oversees data entry, reconciliation, and preparation of reports (internal and external), finance functions (including petty cash, reimbursements and field checkbooks) and other duties based on program and location.

Ascentria Care Alliance is a nonprofit organization that has spent the past 150 years helping people in need. We empower people of all backgrounds to rise together and reach beyond life’s challenges by building stronger communities and helping people move forward together.

• Answer and direct telephone calls in a friendly and professional manner and taking messages as needed, and troubleshooting with caller where appropriate. Collects and distributes all calls, daily mail and incoming faxes.
• Provide exceptional customer service to all office visitors including clients, guardians, providers, vendors and staff and directs them to the appropriate staff member.
• Collect, track and enter into relevant software, client and staff documentation, maintaining confidentiality and follows up, as needed.
• Inform appropriate managers of crisis and emergency situations in a timely fashion.
• Organize staff trainings which include, developing training schedule, copying materials needed, preparing sign in and evaluation sheets, input and managing database and preparing training certificates.
• Order and manage office and general supplies and business cards, with the approval of the Manager/Director.
• Create and maintain office form files, replenishing forms as needed, and ensures that current forms are being used.

• High School Diploma or equivalent required;
  Associate’s degree in related field preferred.
• Minimum of 2 years administrative office support experience required and 5 years preferred.
• Proficiency at Microsoft Office products, including Word, Excel, Outlook and Access.
• Valid Driver’s license, positive driving record and proof of automobile insurance.
• Ability to make well-reasoned decisions, both independently and as part of a team.
• Ability to follow-through to meet employee, consumer, family, guardian and/ or agency needs.
• Ability to use discretion in handling confidential information.

Please note:
Candidates who are selected for hire must successfully complete all required background checks before starting their employment.

We prioritize our employees' wellbeing with a comprehensive benefits package, for those who qualify, and a supportive workplace culture where all are encouraged and empowered to drive change, make a difference, and enjoy life outside of work.

• High quality/affordable health, dental, and vision insurance to support your overall wellness.
• Flexible Spending Account to help manage eligible expenses.
• A 403(b) retirement plan with employer match.
• A full-service Employee Assistance Program with many free and accessible services and supports.
• Generous tuition reimbursement to invest in your professional growth and development.
• Paid time off which increases as your tenure grows and holidays for work-life balance.
• A workplace culture that values diversity, equity, and inclusion, where all voices are heard and respected.

When you join Ascentria, you’re not just taking on a job—you’re stepping into a role that empowers you to grow personally and professionally while contributing to a meaningful mission.

This position is located in Concord NH.

This position is in-person and requires occasional local travel as well as providing transportation to clients in own vehicle.

Transform lives and communities with Ascentria Care Alliance. Apply today to be a part of our mission-driven Team!