Receptionist​/Front Desk Coordinator

Receptionist / Front Desk Coordinator (Administrative)

Position Description

• Greets clients and visitors in a warm, professional, and supportive manner
• Serves as the first point of contact for in-person, phone, and electronic inquiries
• Maintains a calm, respectful presence while supporting clients with varying needs
• Upholds strict confidentiality and HIPAA compliance at all times

• Schedules, reschedules, and confirms appointments accurately using the EHR system
• Manages incoming phone calls and routes messages appropriately
• Supports front-office workflows, documentation, and general administrative tasks
• Maintains accurate records and clear written communication Office Operations & Team Support
  • Assists with day-to-day office operations as needed
  • Collaborates with clinical and administrative staff to ensure smooth patient flow
  • Identifies and communicates office needs or concerns to leadership
  • Maintains a professional, organized, and welcoming front-office environment