HPC Program Coordinator, Mass Save RTS Program

HPCProgram

Coordinator,Mass Save RTS Program
Hybrid position, ideallylocatedinMA

At Abode Energy Management (Abode), we care deeply about the work we do and the impact it has on our planet’s future. As proud members of 1% for the Planet, we back that care with action—donating at least 1% of our annual revenue to vetted environmental nonprofits. We’re a fast-growing energy efficiency program implementer in the Northeast, leading the way in electrification and heat pump adoption.

Our team is fun, kind, passionate, and progressive—and we offer a competitive benefits package to match. That includes Medical, Dental, Vision, Life, and Disability Insurance, a matching 401(k), and fully paid Parental Leave. We also believe you should be able to balance your work and personal life, so we offer generous paid time off (more than 30 days a year!)

and reasonable flexibility in when and where you work. If you’re looking for meaningful work, caring coworkers, and a great company culture, come join us!

Summary/Objective
Abode manages the residential portion of the Mass Save® program, helping ensure efficient operations and consistent contractor compliance with program standards.

The Program Coordinator supports the HPC Account Management team by serving as a key point of contact for contractors, customers, and internal staff. The role provides guidance on program requirements and helps maintain clear, responsive communication across stakeholders.

This position works directly with Home Performance Contractors to help ensure projects are processed correctly and contractors remain compliant with program rules and guidelines. This is an excellent opportunity for someone eager to apply strong communication, analytical, and project management skills to advance decarbonization efforts.

Reporting to the Program Manager and partnering closely with the Mass Save RTS team, this role may include the following responsibilities:

• Manage and respond to customer and contractor inquiries by email and phone
  • Create,maintain, and resolve customer and contractorcases/issues
  • Maintain response-time standards and document resolutions
• Support contractor compliance
  • Process annual participation agreements and confirm compliance
  • Review contractor certifications regularly and follow up on renewals
  • Update and maintain relevant databases and resources
  • Track Advisor and Crew Lead information for software access
  • Review and approve
    
    Marketingpiecessubmittedby HPCs.
• Provide administrative and documentation support to program staff
  • Collaborate daily with the program team and stakeholders
  • Help develop program materials and collateral
• Prepare reports for internal and external stakeholders
  • Track, summarize, and analyze KPIs and other program data
  • Attend contractor-facing meetings as needed
  • Support monthly reporting requirements