Parking Enforcement and Equipment Technician; POET

Position: Parking Enforcement and Equipment Technician (POET)

Description

DEPARTMENT:
Concord Police Department-Parking Division

SHIFT:
Tue-Sat 8am-7pm (the shift will be within these hours generally 10:30-7pm)

APPLICATION INSTRUCTIONS:

A City Application is required. Applications may be completed online cordnh.gov. For more information on applying, please call the Human Resources Department at  (voice) or TTY at  or 7-1-1.

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Be an ambassador for the City of Concord and Concord Police Department. While the POET does enforce parking rules and regulations, they do so much more. The POET is the face of City government on Main Street and in its neighborhoods. Come join the City's team. Earn at least $50,000 annually, with additional opportunities for more income via overtime. Enjoy an excellent, flexible, cafeteria style benefits plan for you and your family.

Benefits include health, dental, and vision. In addition, upon vesting, you will be eligible for a retirement pension. High school diploma or GED, as well as valid driver's license require. No experience necessary.

This position is responsible for enforcing parking rules and regulations within the City of Concord, as well as performing a variety of semi-skilled duties required to maintain, repair, and replace parking meters and kiosks pay stations used to manage the parking system. Ensures fair access to parking spaces in accordance with city ordinances. Expedites the orderly flow of traffic. Processes parking tickets and payments received.

Collects, processes, and deposits payments from parking meters and kiosk pay stations. This position is not responsible for the direct supervision of other employees. A background check will be conducted for successful applicants following a contingent offer of employment.

Examples of Duties

Tickets motor vehicles that are in violation of city parking ordinances in a downtown walking area, in one of several mobile areas with timed zones, as well as in municipal parking lots and parking garages; tickets vehicles that are in violation of city parking ordinances regarding crosswalks, fire hydrants, no parking zones, handicap spaces, and fire lanes.

Testifies in court regarding parking tickets which are appealed.

Assists with the training of new personnel.

Promptly, tactfully and respectfully answers questions from public regarding city parking ordinances and policies; gives directions within city and surrounding areas.

Promptly, tactfully and respectfully responds to inquiries and complaints from citizens regarding illegally parked vehicles, citations or inoperable parking meters and kiosks; responds to inquiries and complaints in person, by telephone, or by email.

Issues warnings in the form of adhesive stickers to vehicles with outstanding parking fines.

Notifies Police Department Headquarters about citizen complaints, disabled vehicles, accidents, traffic problems, possible criminal activity, suspicious persons, etc. using portable radio and/or telephone.

Locates vehicles due for immobilization; places immobilization device on vehicle; removes immobilization device from vehicles.

Facilitates the towing of vehicles for violation of certain regulations and completes necessary paperwork.

Substitutes for Reception-area staff, including interacting with the public, maintaining records relating to parking violations, answering the telephone, collecting fines, and operating various office equipment.

Assists with directing traffic.

Sets up barricades, cones and signage as needed.

Maintains supplies and equipment needed to perform job, including stocking vehicles, portable radio, ticket supplies, and portable computer.

Occasionally works overnight shifts (generally 11:00 PM to 7:00 AM) for enforcement of winter parking bans as needed.

Observes and monitors parking facilities for suspicious, inappropriate, or illegal activities. Promptly takes appropriate action to respond to said activities. Directly interacts with the public to address minor inappropriate activities and behavior such as, but not limited to, loitering or bicycling / skateboarding within parking garages. Immediately reports all suspicious persons or activities, uncooperative / unruly persons, illegal activities, or any other activities potentially threatening health or safety to Police Department Headquarters for law enforcement response.

Observes and monitors parking facilities for cleanliness, vandalism, burnt out lights, missing / damaged street signs and parking signage, broken or damaged meter poles, property damage, or other obvious maintenance needs. Promptly reports all such items to the General Services Department via the City's web based "Report a Concern" portal cordnh.gov.

Observes and monitors construction activities and other encumbrances within parking spaces. Verifies that said activities have secured the required Parking Encumbrance Permits from the City Parking Division in accordance with the City's Code of Ordinances.

Collects money from several hundred…