Guest Services Representative

Summary

We are actively interviewing candidates for a Full‑Time Guest Services Representative position in the dealership to ensure a friendly and receptive environment for guests. This role is highly interactive and provides administrative support of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Average 40 hours per week. Candidates must be able to work the full‑time schedule on a regular basis:
Monday, Tuesday, Wednesday, Thursday, Friday shifts between 7:00AM–3:00PM.

• Servant Leadership: Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect: Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity: Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm: Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning: Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels: Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
• Commitment to Continuous Improvement: Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

• Paid Training
• Paid Medical – NO COST
• Employee Healthcare and Prescription Plan
• 401(k) with Company Match
• Employee Discounts
• Generous paid time off/vacation and sick days
• Basic Life Insurance – NO COST
• Employee Assistance Program
• Comprehensive employee recognition/rewards programs

High School Diploma or equivalent. Satisfactory work experience in a customer‑driven environment.

• Performs opening and closing Guest Services procedures.
• Answers incoming phone calls in a courteous, prompt, and professional manner.
• Directs phone calls to the appropriate person; takes accurate messages; directs customers to the appropriate person or department.
• Manages the desk log, phone log, loaner agreement log, dealer plate log, and gas card log.
• Tracks and filters all incoming calls and takes messages.
• Communicates effectively with Guest Services Manager and Greeters.
• Reconciles/updates data entry with dealership software.
• Produces daily reports:
  Daily Update (1, 5, Close), Performance Metric (core Guest Services reports).
• Walks around the showroom hourly to offer refreshments to guests.
• Provides a warm, positive and happy environment for guests, their children and teammates.
• Helps maintain a clean and comfortable environment (monitor facility).
• Provides new hire Customer Management training when requested.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in the company time‑keeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

• Customer Service
• Typing
• Phone Handling
• Reporting skills
• Data Entry
• Problem Solving
• Organization

• Intermediate skills in Microsoft Office Products.
• Ability to learn Dealership Management System and web‑based applications utilized in operations.

• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is…