Customer Service Agent

Customer Service Agent

At Aristocrat, our mission is to bring happiness to life through the power of play! As a top gaming content and technology company, we value diversity and inclusion. Innovation and collaboration drive all our efforts. Our Customer Service Agents are vital to our success, offering outstanding service and support to our valued VIP clients. If you enjoy delivering world-class customer experiences and excel in a dynamic, fast-paced setting, this role is ideal for you!

• Offer focused assistance to VIP clients, handling account, product, and service questions.
• Diagnose and resolve intricate technical problems involving computer, tablet, and cell phone applications.
• Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls.
• Share exclusive marketing offers and updates with VIP clients.
• Offer insights on service gaps and customer feedback to elevate service standards.
• Meet and exceed set performance goals and targets.

• Proven experience in a customer service role, preferably dealing with VIP clients.
• Outstanding communication and interpersonal skills.
• Ability to diagnose intricate technical problems associated with different applications.
• Strong problem-solving skills and a proactive approach to customer support.
• Ability to handle high volumes of inbound and outbound interactions efficiently.
• Experience in communicating marketing deals and updates to clients.
• Capability to offer constructive feedback aimed at improving service quality.
• Ambitious and goal-oriented approach with a track record of meeting performance targets.
• Familiarity with CRM software and customer service tools.
• A great teammate with a collaborative spirit and a passion for delivering flawless customer experiences.

Join us at Aristocrat and be part of a team that values excellence, innovation, and collaboration. Together, we can achieve outstanding results and bring happiness to millions of people around the world through the power of play!

Pay Range: $18.00 - $23.40 per hour

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat's gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.