Customer Service Representative - EZPass 9​/8

Customer Service Representative

We are currently seeking Customer Service Representatives for an international company that operates within the transportation industry. The Representative will handle primarily inbound calls regarding account management, billing inquiries, processing payments, etc. They will be responsible for providing professional, knowledgeable, and courteous call support to all customers. This position typically works under close supervision and direction. This position is on-site in Concord, NH.

Hours of operation for the call center are 8a-6p. After the 2 week training period, you will be scheduled an 8 hour shift within those hours. You must be able to stay until all calls are resolved.

Job Duties

• Performs all assigned tasks as quickly and accurately as possible.
• Follows all established policies, procedures, and written/verbal instructions.
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
• Answers all inquiries.
• Initiates outbound calls as needed.

Qualifications

• High school degree, or equivalent, plus three years' experience in a Customer Service/Call Center.
• Some college coursework preferred.
• Must be a good team player.
• Must possess a positive attitude.
• Must excel in a fast-paced environment.
• Able to work and respond in a high-volume situation.
• Willing to work extended hours.
• Ability to type 40 plus words per minute (WPM).
• Proficient in Microsoft Office

Hourly Rate: $17/hour

Garnet River® is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams and technical solutions. Our staffing division works as a recruiting arm for companies in the region and across the country. Clients turn to us to help them find professional talent.

Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)