Email Support Specialist

Concord, United States | Posted on 08/28/2026

• Industry Nonprofit Charitable Organizations
• Work Experience 1-3 years
• Salary $22–$29/hour
• City Concord
• State/Province California
• Country United States

The Mountain Lion Foundation is a science-driven conservation organization translating ecological evidence into public understanding, policy change, and long-term coexistence.

Through science, advocacy, education, and coexistence, we work to ensure mountain lions, and the landscapes they shape, endure for generations to come.

Mountain Lion Foundation is a national 501(c)(3) non-profit conservation organization dedicated to ensuring that mountain lions survive and flourish in the wild. Founded in 1986, the organization works through science, education, advocacy, habitat protection, and community engagement to promote healthy ecosystems and coexistence between people and mountain lions.

Email Support Specialist

We are seeking a detail-oriented and customer-focused Email Support Specialist to provide timely, professional, and accurate assistance to customers through email. The ideal candidate will have excellent written communication skills, strong problem-solving abilities, and a commitment to delivering a positive customer experience.

• Respond to customer inquiries and support requests through email in a timely and professional manner.
• Research customer issues and provide accurate solutions or appropriate next steps.
• Troubleshoot product, account, billing, and service-related questions.
• Document customer interactions, issues, and resolutions in the support/ticketing system.
• Escalate complex or unresolved issues to the appropriate department.
• Follow company policies, procedures, and customer service standards.
• Maintain accurate records and protect customer information.
• Identify recurring customer issues and communicate trends to the appropriate teams.
• Work efficiently while managing multiple support requests and priorities.

• Provide fast, accurate, and professional email support.
• Improve customer satisfaction and overall support experience.
• Maintain consistent response quality and documentation.
• Resolve customer issues efficiently and reduce unnecessary escalations.
• Contribute to improvements in support processes and knowledge resources.

• Excellent written communication and professional writing skills.
• Strong customer service and problem-solving skills.
• Attention to detail and accuracy.
• Ability to manage multiple customer inquiries.
• Familiarity with email, CRM, and ticketing systems.
• Strong time-management and organizational skills.
• Ability to work independently and as part of a team

• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities.
• Excellent attention to detail and accuracy.
• Ability to manage multiple email inquiries and priorities.
• Strong organizational and time-management skills.
• Proficiency with email, CRM, help-desk, and standard office software.
• Ability to communicate professionally with supporters, members, donors, and the general public.
• Ability to work independently and collaboratively.
• Commitment to confidentiality and responsible handling of customer and supporter information.
• High school diploma or equivalent; relevant customer service experience preferred.

• 1–2 years of experience in email, customer, member, or donor support.
• Experience with ticketing systems, CRM platforms, or non-profit databases.
• Experience working for a non-profit, conservation, environmental, or mission-driven organization.
• Familiarity with wildlife conservation or environmental issues.
• Experience handling donor or membership inquiries.
• Ability to learn new software and organizational processes quickly.
• Strong interest in conservation and the mission of protecting mountain lions.

Mountain Lion Foundation offers a supportive, flexible, and mission-driven workplace where employees can build meaningful careers while contributing to wildlife conservation. Eligible employees may receive a competitive benefits package that includes:

• Competitive…