Senior Relationship Banker

Pay Range: $22.11 - $29.47

The role of the Senior Relationship Banker is to provide quality consultative customer service to ensure customers needs are met. They will be responsible for the accurate and efficient opening and processing of all new deposit account types and all consumer and business banking transactions. This individual will have a thorough understanding of the customer's banking needs of both consumer and business customers and will educate, refer and cross-sell the appropriate products and services that meet the needs of both prospective and existing customers.

This individual will be responsible for identifying and referring sales opportunities to the appropriate business partner or line of business that will help fulfill the customer's need(s).

Education and Experience:

High School Diploma or Equivalent Minimum two years' experience in related banking positions preferred

Previous customer service, sales, consumer, and business lending experience preferred

Experience demonstrating leadership skills

Skills and Abilities:

Proficient reading, writing, communication and mathematical skills

Knowledge of Decision Pro, Loan-to-Value and Debt-to-Income calculations, and reading credit reports

Ability to identify and analyze situations and/or information using certain criteria and being able to resolve issues and problems

Ability to approach, identify, and have in-depth conversations with customers and identify needs and opportunities

Organizational, interpersonal and customer relations skills which also includes problem solving and decision-making skills

Ability to function in a fast paced, ever-changing environment Ability to work well with people as a team Proficient computer skills

Unique Job Characteristics and Requirements:

Requires the ability to obtain or have NMLS Certification under the terms of the S.

A.

F.

E. Act of 2008

Tasks Performed:50% Accountable for high standards of service and responsiveness to ensure fulfillment of external and internal customer needs. Delivers solutions to customers through interactive conversations to assess and address their needs. Actively engages with customers to identify referral and sale opportunities across all business lines. Engages in relationship management activities in accordance with established corporate objectives and goals. Has a working knowledge of both consumer and small business lending, including the ability to discuss credit reports, credit scores, etc.

Accepts and processes consumer and business loan applications and closes loans within established guidelines, loan policy and procedures and compliance regulations. Conducts sales and service calls to existing and potential customers to ensure existing customer needs are met and to prospect new sales leads. Take ownership to resolve customer issues and complaints while delivering a high level of responsiveness to ensure fulfillment and customer satisfaction through direct personal action and enlist additional support to handle the customer's need in a timely manner.
30% Administers the delivery of quality customer service with internal and external customers by ensuring adequate branch coverage, adherence to deadlines and efficient service. Processes daily transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including but not limited to routine and non-routine teller transactions in accordance with policy and procedures. Performs various administrative duties as assigned including maintaining records, preparing a variety of forms, reports, daily vault balancing and completion of the branch audit.

Demonstrates safety and soundness by ensuring all the bank's policies and procedures, code of conduct and regulatory guidelines are being followed to remain compliant. This individual will have the authority to provide any necessary system overrides and oversight of the branch as required. Will adhere to security measures and controls to minimize any potential losses to the company.
10% Participates in community events that support efforts with the Community Reinvestment Act CRA.
10% Performs other duties as assigned including but not limited to providing guidance and conducting training for other employees.

Physical Requirements:

Communicate effectively with internal and/or external customers

Stationary 75% of time or greater

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