Manager Diagnostic​/Pre Op Registration & Financial Assistance

Summary

Under the general supervision of the Director of Patient Access, the Manager is responsible for the management and optimization of registration functions at the Concord Hospital Diagnostic/Pre Op, Concord Emergency Department, Urgent Care and Concord Lab Patient Service locations and financial assistance functions across all enterprise locations. This includes but is not limited to operational, financial, performance improvement and customer relations outcomes related to patient registration and financial assistance functions.

Responsible for overall management of patient registration processes generally and individual workers specifically to assure compliance with department policies and procedures. Responsible for adequate staffing and coverage across all areas of responsibility. Responsible for overall management of the enterprise’s Financial Assistance program, ensuring that the highest level of assistance is provided to our patient population consistent with the organization’s Financial Assistance and Credit & Collection Policies.

Ensures that the organization maintains high level of integrity through comprehensive understanding of regulatory requirements around the financial assistance and collection process (e.g. IRS 501r, FDCPA). Responsibilities also include collaboration with other departments of the Hospital and key outside stakeholders to assure the development, promotion and maintenance of quality programs and services.

Associate’s degree and minimum of 5 years of related experience or;
Bachelors degree and minimum of 3 years of related experience.

None required.

• Minimum of 5 years supervisory experience in Patient Access or related role. Demonstrated ability to effectively lead a team.
• Knowledge of third party payers, prior authorization and scheduling practices.
• Excellent communication skills (written and verbal) required.
• Demonstrated ability to successfully collaborate with department leadership and staff.

• Leads and develops staff and manages performance. Interviews and hires staff to meet operational needs. Completes 100% of delegated performance evaluations on time. Supports retention, participates in disciplinary action process and ensures employees possess necessary knowledge and skills.
• Participates in establishing, monitoring, and meeting annual department productivity, fiscal goals, staffing and daily operations. Works with leadership to operationalize mission, strategic plan, budgets, resource allocation and policies. Provides data for budgets and staffing, balances operational and fiscal needs with minimal overtime.
• Responsible for customer relations and customer service initiatives. Demonstrates passion for serving patients, families, providers, and customers. Addresses complaints, resolves issues, engages multidisciplinary support and keeps patients updated.
• Acts as a conduit for department and organizational communication. Disseminates information from organization to staff. Manages conflict and reduces blind spots through feedback.
• Participates in and supports departmental and organizational change. Embraces new thinking, tolerates uncertainty, manages complex problems, coaches staff during change.
• Ensures compliance with State, Local, Federal regulatory requirements. Maintains policies, procedures and documentation. Follows testing and maintenance schedules.
• Takes responsibility for individual performance goals. Incorporates new ideas, seeks training, sets & reviews goals, listens to constructive feedback.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

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If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at .

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.

While performing the duties of this job, the…